Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic
Suzanne Spence

Suzanne Spence

Henrico,VA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths include a wide knowledge base and a variety of certifications and skills perfect for multiple roles.

Enthusiastic Tax Professional experienced in individual tax returns. Applies in-depth knowledge of tax code protocols to optimize individual returns. Personable and thorough with six years of industry expertise.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Accounting, Auditing, Cybersecurity, Data Analytics, or Taxation positions.

In light of greater emphasis on technical skills in the accounting and business world I am expanding my skill set to include Cybersecurity, Data Analytics, Google Workspace, Microsoft Office, AI, Python, Java, JavaScript, and other skills useful to many intersecting fields. These skills are updated often (even daily) on my LinkedIn and Coursera sites, for which I have provided links on my resume.

I look forward to joining your team.

Overview

6
6

Years of Experience in Taxation

12
12

+ Certifications and Continuing Education increasing weekly

10
10

Over a decade of Tutoring, especially exceptional needs

Work History

Tax Preparer

Jackson Hewitt
12.2015 - 04.2021
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Streamlined tax filing processes for clients, ensuring a smooth and efficient experience.
  • Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.
  • Assisted in resolving complex tax issues, strengthening client relationships and building trust.
  • Collaborated with colleagues to develop best practices for efficient and effective tax preparation.
  • Conducted thorough research to identify potential deductions and credits for clients, maximizing their returns.
  • Researched tax law for managers
  • Performed out-of-state returns for remote clients
  • Farm Returns
  • Returns for unusual industries, such as taxidermy
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.

Intern

ECPI University
  • Enhanced intern productivity by assisting with project coordination and providing ongoing support.
  • Contributed to a positive team environment by collaborating with fellow interns on group project and presentation.
  • Chosen by the Project Manager to fill in for him while he was fulfilling Army Reserve obligations.
  • Capstone presentation was the only one to ever receive a perfect score by the entire faculty.
  • Wrote a thesis paper on my subtopic and created an interactive presentation.
  • Worked with a partner to create and participate in an entertaining live presentation.

Externship Manager

ECPI University
  • Project manager chosen by my peers to lead an internship to develop an Emergency Management Plan at ECPI University.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Prepared written summaries of meeting discussions to ensure clear communication throughout the team while promoting accountability for action items.
  • Analyzed problems and worked with teams to develop solutions.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Attained four certificates in Emergency Management from FEMA

Externship Manager

ECPI University
  • Project manager chosen by peers lead the Capstone project for a degree in Criminal Justice.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Conducted research for various projects, leading to well-informed decisions and successful outcomes.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.

Tutor

  • Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
  • Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
  • Developed effective strategies for addressing diverse student needs and abilities, in particular, special needs children/young adults.
  • Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
  • Used knowledge in raising children with special needs to help my students gain skills and confidence in themselves.

Sales Associate

Macy's East
11.2007 - 07.2011
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Went the extra mile to locate products in other locations or helped with online ordering from the register.
  • Cross-trained and worked in multiple departments on my official days off, learning how different departments work together

Education

Associate of Science - Criminal Justice

ECPI University, Glen Allen, VA, USA
11104 W Broad St. Glen Allen, VA 23060

Bachelor of Science - Criminal Justice

ECPI University, Glenn Allen, VA, USA
11104 W Broad St. Glen Allen, VA 23060

Bachelor of Science - Business Administration And Management

ECPI University, Glen Allen, VA, USA
11104 W Broad St. Glen Allen, VA 23060

Bachelor of Science - Accounting

ECPI University, Glen Allen, VA, USA
11104 W Broad St. Glen Allen, VA 23060

Skills

  • Business Administration
  • Financial Management
  • Customer Relationship Management (CRM)
  • Team Leadership
  • Complex Problem-Solving
  • Key Performance Indicators
  • Verbal and Written Communication
  • Time Management
  • Project Management
  • Financial Analysis
  • Google Workspace
  • MS Office
  • Professional and Courteous

Affiliations

  • IS2 Candidate
  • CPA Candidate
  • EA Candidate

Accomplishments

National Technical Honors Society

Certification

• Accounting–The Foundation (EDUCBA)

• Asset in Accounting (Intuit)

• Bookkeeping Basics (Intuit)

• Excel for Beginners: Introduction to Spreadsheets (Coursera Project Network)

• Gmail (Google Cloud)

• Google Calendar (Google Cloud)

• Liabilities and Equity in Accounting (Intuit)

• ISC2 Candidate (for CC certification)

• Improving Your Memory (LinkedIn)

• Lean Accounting Foundations (LinkedIn)

• Lean Six Sigma White Belt Certification

• Leveraging Virtual Assistants for Personal Productivity (Coursera)

My certificates, skills, courses, and projects may be located and verified on my LinkdIn and Coursera pages listed above. Please check back often as I update these regularly.

Languages

French
Professional Working

Timeline

Tax Preparer

Jackson Hewitt
12.2015 - 04.2021

Sales Associate

Macy's East
11.2007 - 07.2011

Intern

ECPI University

Externship Manager

ECPI University

Externship Manager

ECPI University

Tutor

Associate of Science - Criminal Justice

ECPI University, Glen Allen, VA, USA

Bachelor of Science - Criminal Justice

ECPI University, Glenn Allen, VA, USA

Bachelor of Science - Business Administration And Management

ECPI University, Glen Allen, VA, USA

Bachelor of Science - Accounting

ECPI University, Glen Allen, VA, USA

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Suzanne Spence