Suzanne E Okun
Southfield,Mi
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
28
28
years of professional experience
Work History
Owner/President
Premier Processing
01.2013 - 06.2021
- Worked with staff to develop processing programs for Mortgage Companies across the country.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Trained and developed team members to build human capital.
- Consulted with customers to assess needs and propose optimal solutions.
Director of Sales
Reese Brothers
01.1993 - 12.2012
- Managed team of sales representatives, providing guidance, coaching and support.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Established pricing strategies to maintain competitive pricing and maximize profits.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.4
- Updated accounts and maintained long-term relationships with clients.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Managed sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Bachelor - Sociology
Wayne state
1979
Skills
- Mortgage Broker/ Mortgage Loan officer licensed in 47 states
- Coaching and Mentoring
- Microsoft Office
- Verbal and Written Communication
- Business Administration
- Client Service
Timeline
Owner/President
Premier Processing
01.2013 - 06.2021
Director of Sales
Reese Brothers
01.1993 - 12.2012
Bachelor - Sociology
Wayne state
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