Suzanne M Crueger

CANADIAN NATIONAL RAILWAY, Stevens Point, Wisconsin 2002-Present

Senior Team Lead Customer Service Logistics

Primary Customer Service for Accounts in Wisconsin, Minnesota, and Michigan

• Update customer records with accurate information, including contact details and notes about inquiries.
• Engaged in daily call-outs to ensure customer satisfaction and identify potential sales opportunities.
• Participated in weekly team meetings to discuss progress towards goals and share best practices for success.
• Utilized a range of software programs to track customer data, update accounts, and generate reports.

• Assisted both internal/external customers with their questions, tracked trains, and rail cars with shipments, while making quick educated decisions
• Prepared transportation documents, including shipping charges, weights, railroad car assignments, routing directions, and specialized instructions
• Recorded, maintained, and provided train arrival, train departure, and other related information, processed crew work assignments within set time limits
• Inspected and verified freight car and intermodal equipment identities, content weights, and destinations, maintained efficiency in a multi-tasking environment.

• Responsible for the planning and assigning of Engineers and Conductors to trains and monitored their hours of service and time keeping system and in accordance with Federal Regulations
• Approved changes to Engineer’s and Conductor’s schedules, and work assignments with compliance of T&E labor agreements
• Efficiently managed crews, operations managers, and dispatchers while operational planning
• Trained and communicated new procedures, policies, and rules to new employees.

• Prospected and cold-called customers to develop new sales leads.
• Established numerous new accounts, boosting profits significantly.
• Presented engaging media packages and advertising options to prospects.
• Negotiated contracts with new clients and managed existing accounts.
• Worked closely with media buyers to ensure that ads were placed correctly in publications or broadcast channels.