Suzete Marques-Horton
Fall River,MA
Summary
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Branch Manager
Sharon and Crescent United Credit Union
08.2007 - 10.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Examined customer loan applications for loan approvals and denials.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Submitted loan applications to underwriter for verification and recommendation.
- Enhanced branch visibility and market presence by orchestrating community engagement initiatives.
Mortgage Loan Originator and Processor
Trans-Global Mortgage Services
07.2001 - 07.2007
- Worked with underwriters to fix application problems and resolve issues.
- Collaborated with underwriters, processors, and other team members to resolve issues, ensuring smooth transactions for all parties involved.
- Analyzed applicant financial data to determine eligibility for various loan products, tailoring recommendations based on individual needs.
- Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.
- Provided exceptional customer service throughout the entire loan process from initial consultation to closing day.
- Worked closely with borrowers experiencing financial hardship, helping them explore alternative financing options or refinancing solutions.
- Managed a pipeline of mortgage applications, prioritizing tasks to ensure timely closings and meet clients'' needs.
- Structured loans creatively to address unique borrower situations and maximize approval chances without compromising compliance standards.
- Conducted borrower interviews to gather necessary information and documentation for loan applications.
Education
Associate of Science - Branch Management
New England College of Finance
Boston, MA07-2000
Skills
- Excellent time management skills
- Excellent work ethic
- Relationship building and management
- Strong team-builder
- Sales expertise
- Marketing
- Loans
- Strong interpersonal skills
- Conflict Resolution
- Approachable
Accomplishments
- Received the Top Sales Associate Award 3 years running.
Certification
- Notary Public License - Massachusetts Secretary of State or equivalent authority.
- Real Estate Salesperson License - Massachusetts Real Estate Commission.
- Nationwide Mortgage Licensing System [State of Massachusetts] [2020]
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Branch Manager
Sharon and Crescent United Credit Union
08.2007 - 10.2024
Mortgage Loan Originator and Processor
Trans-Global Mortgage Services
07.2001 - 07.2007
- Notary Public License - Massachusetts Secretary of State or equivalent authority.
- Real Estate Salesperson License - Massachusetts Real Estate Commission.
- Nationwide Mortgage Licensing System [State of Massachusetts] [2020]
Associate of Science - Branch Management
New England College of Finance
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