Summary
Overview
Work History
Education
Skills
Timeline
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Suzette D'Ornellas

Bay Shore,NY

Summary

Dynamic and results-driven professional with extensive experience at Presidio Networked Solutions, excelling in Field Services,Accounts Receivable Management and customer relations. Bilingual in English and Spanish, I leverage expert problem-solving skills to streamline processes and enhance efficiency, achieving significant reductions in turnaround time while fostering strong vendor relationships.

Overview

19
19
years of professional experience

Work History

Specialist, Field Services

Presidio Networked Solutions
11.2016 - 06.2025
  • Provided Support for Field Services team members by providing customer quotes and processing internal orders.
  • Liaison between Presidio Logistics/Purchasing Department and Project Managers providing any and all support to ensure materials were ordered and delivered to customer site promptly.
  • Followed all company policies and procedures to deliver quality work.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Accounts Receivable Specialist

Presidio Networked Solutions
04.2013 - 11.2016
  • Managed accounts receivable processes, ensuring timely invoicing and collections.
  • Reconciled discrepancies in customer accounts to maintain accurate financial records.
  • Streamlined invoice processing procedures, enhancing efficiency and reducing turnaround time.
  • Work with the Sales team to ensure that both sales and customers are up to date on account status and follow up on any customer discrepancies.

Accounts Receivable Specialist

United States Luggage
09.2006 - 04.2013
  • Applied daily cash receipts to all vendor accounts.
  • Initiated a system of payment plans for all customers with delinquent account activity.
  • Daily follow up calls to clients, pursuing any and all outstanding debts to company.
  • Performed credit checks.
  • Research and dispute all Vendor Compliance chargebacks. Followed up with respective departments to resolve compliance issues eliminating a large percentage of compliance charges.

Education

Bachelor of Science - Hospitality Management

Johnson And Wales University
Providence, RI

Skills

  • Bilingual - English / Spanish
  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management

Timeline

Specialist, Field Services

Presidio Networked Solutions
11.2016 - 06.2025

Accounts Receivable Specialist

Presidio Networked Solutions
04.2013 - 11.2016

Accounts Receivable Specialist

United States Luggage
09.2006 - 04.2013

Bachelor of Science - Hospitality Management

Johnson And Wales University

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Suzette D'Ornellas