Suzette Douponce Redmond

My career with Williams Sonoma inc. spanned accross many brands. Initially with Pottery Barn Kids, West Elm, while most recently as a multi brand leader for Pottery barn and Pottery barn kids. I was chosen for a unique position that required a high level of communication and team building that spanned across multi brands within Williams Sonoma.

I was responsible for all aspects of the business , sale's generation, P&L management

Hiring, training , Social networking along with all company initiatives.

• Potterybarn store closings,temp locations, New store openings in Multi brand locations with varying volumes of 4-10 million dollars.
• Reported to several Dist Mgrs,Regional Mgrs, and Corporate leadership while leading two brands in one location.
• Lead teams consisting of 45-55 employees
• Growing relationships within the community.
• Driving growth thru our “ in home” design services by exceeding our customers expectations.
• Managed all aspects of P&L, finding ways to improve operational expenses.
• Solicited partnerships within the community to grow our business through shared monthly events

• Oversaw all business growth initiatives through effective KPI management.
• Directed processes for closing one location and transitioning to a temporary site.
• Managed new store openings within the same mall, ensuring smooth operations.
• Executed hiring and training programs focused on employee retention during transitions.
• Demonstrated strategic agility to adapt to dynamic business environment changes.
• Led teams by example, promoting exceptional work standards across all functions.
• Facilitated continuous improvement by implementing best practices in team performance.
• Monitored employee engagement to maintain morale during significant operational shifts.

• Responsible for all aspects of the business that included, sales growth, operational standards, overall customer and associate satisfaction.
• Heavily invested in leadership/building teams materials as this was the start of my leadership career .
• Utilized teams strength's to achieve results
• Responsible for bad debt collection.
• Achieved year over year sales increases by opening up copious amounts of "Limited credit cards" grew from 7%-40% of purchases all with Brand loyalty.
• Successfully executed all aspects of closings/ openings of new locations.