Suzette Paschall
Leander,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
6
6
years of professional experience
Work History
Front Office Assistant
PGMS
02.2019 - 10.2021
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Maintained professional and welcoming environment for clients, contributing to an overall positive experience.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
Customer Service Representative
Lowes Home Imporvement
03.2017 - 01.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Processed customer service orders promptly to increase customer satisfaction.
Jr Loan Processor
First Capital Mortgage
05.2015 - 02.2017
- Set up and completed loan submission packages.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Utilized loan origination software to process and track loan applications.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
- Streamlined loan application process by implementing efficient documentation and data entry procedures.
- Utilized advanced software tools to efficiently manage large volumes of loan applications, reducing administrative burdens on team members.
Education
Business
Cypress College
Cypress, CA08.2014
Skills
- Positive Attitude
- Customer Service
- Data Entry
- File Organization
- Verbal Communication
- Loan processing knowledge
- Credit report analysis
- Escrow Account Management
- Cash handling and management
Timeline
Front Office Assistant
PGMS
02.2019 - 10.2021
Customer Service Representative
Lowes Home Imporvement
03.2017 - 01.2019
Jr Loan Processor
First Capital Mortgage
05.2015 - 02.2017
Business
Cypress College
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