TRINITY TAPLEY
Mesquite,TX
Summary
Enthusiastic and motivated individual passionate about customer service. Team player that works well both independently and within a team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
2
2
years of professional experience
Work History
Front Office Assistant
Premier Twenty-One Consulting
01.2021 - 07.2023
- Effective with organizing tasks such as filing, scheduling, and data entry.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Direct phone inquiries, answered customer questions, and scheduled appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for office staff.
Customer Service Associate
Walgreens
10.2022 - 04.2023
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined check-out process for improved customer experience and reduced wait times.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
- Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
Education
High School Diploma -
Dr. John Horn High School
Mesquite, TX06.2023
Skills
- Positive attitude
- Computer literacy
- Conflict resolution
- Telephone etiquette
- Empathy and understanding
- Data entry proficiency
- Customer-focused mindset
- Problem-solving abilities
- Inventory management
- Attention to detail
- Patience and composure
- Team Collaboration
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