Andrea Falgout
Clarksville,TN
Summary
Passionate mother of three and wife to an active-duty soldier. I am adept in various social media platforms and office technology programs. My organization skills, time management skills, professionalism, and ability/eagerness to learn are superior. I am the CEO of my family and thoroughly enjoy making the chaos of our everyday something beautiful.
Overview
16
16
years of professional experience
Work History
Front Office Assistant
Nebben Physical Medicine
Clarksville, TN
03.2025 - Current
- Communicate with staff outside of our building through Microsoft Teams.
- Open and close our office building daily.
- Manage business social media accounts.
- Organized filing system for customer records and documents.
- Processed payments from customers using cash, credit cards or checks.
- Provided administrative support to management team when needed.
- Performed data entry of patient information into computer systems.
- Assisted with special projects as assigned by supervisor.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Maintained a clean front office environment including lobby area.
- Greeted customers and provided assistance with inquiries.
- Updated office calendars with new appointments and accommodated last-minute schedule changes.
- Collected copays and account balance payments and updated account records.
- Provided administrative support to office staff, improving productivity.
- Conducted data entry tasks with high accuracy, maintaining integrity of information.
Title 1, Educational Assistant
Clarksville-Montgomery County School System
Clarksville, TN
08.2024 - 03.2025
- Monitor students in the cafeteria, keeping noise levels reasonable; report discipline problems to cafeteria monitors and teachers as needed.
- Oversee classrooms in teachers absence.
- Assist teachers during assessments and reads aloud to students with personalized learning plans.
- Assisted in creating a safe environment for all students by enforcing school policies.
- Monitored student progress and provided feedback to teachers and parents.
- Assisted teachers with preparing classroom materials and activities.
- Administered standardized tests to assess student progress.
- Helped students develop study skills such as note taking, time management, and organization techniques.
- Provided individualized instruction for special needs students according to their IEPs.
- Participated in team teaching activities such as small group instruction or whole class discussions.
- Developed instructional materials appropriate for different grade levels.
- Utilized technology tools such as computers or interactive whiteboards for teaching purposes.
- Implemented differentiated instruction strategies to meet the diverse needs of learners in the classroom.
- Implemented behavior management strategies to ensure a safe learning environment for all students.
- Utilized educational technology to enhance learning experiences.
Lead Daycare Teacher
The Youth Academy
Clarksville, TN
07.2022 - 01.2023
- Following the rules and regulations set out by DHS regarding the children and their safety.
- Created weekly reports summarizing the activities conducted throughout the week at the center.
- Supervised and monitored the safety of children during indoor and outdoor playtime.
- Developed lesson plans based on individual needs of each child.
- Communicated regularly with parents regarding their child's development and progress at daycare center.
- Enforced health regulations set by the state government for daycare centers.
- Observed each student's performance closely in order to identify any learning difficulties or behavioral issues.
- Established good relationships with parents by providing them regular updates about their child's activities.
- Assisted with potty training and toiletry routines for younger children.
Medical Transcriptionist
United Health Group, Optum
Nashville, TN
02.2011 - 10.2014
- Effectively communicated with upper-level staff and coworkers online.
- Produced high-quality transcripts while meeting tight deadlines set by supervisors or clients.
- Updated database information with newly transcribed documents on a regular basis.
- Researched discrepancies between dictated reports and transcribed documents as needed.
- Performed administrative duties such as filing, faxing, data entry. as necessary.
- Utilized multiple computer applications to complete work assignments accurately and efficiently.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Ensured proper formatting of transcribed documents according to hospital standards.
- Transcribed medical dictation from physicians, including patient histories, physical examinations and discharge summaries.
- Conducted quality control checks on completed reports and corrected errors as needed.
Pharmacy Technician
Kroger's Pharmacy
Hermitage, Tennessee
06.2009 - 02.2011
- Teamed with peers, technicians, and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing a high volume of prescriptions and responded to customer questions.
- Interpreted and processed medication orders under the supervision of a pharmacist.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Verified insurance benefits.
- Flagged potential drug interactions and allergies to prescribed medications for patients with different health conditions.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Verified patients' identities at pickup to prevent the sale of wrong medications.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Closely inspected medications to determine the accuracy of identities, strengths, and purities.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
Education
Associate of Applied Science - Administrative Professional Technology
Nashville State Community College
Clarksville, TN05.2023
Certificate of Completion - Pharmacy Technician Program
Fisk University
Fort Campbell, KY07.2016
General Studies -
Volunteer State Community College
Gallatin, TN01.2010
Skills
- Strong planning skills
- Team player
- Positive attitude
- Good judgment
- Strong work ethic
- Ability to build strong customer/patient relationships
- Time Management
- Fast Learner
- Ability to multitask
- Computer skills
- Communication skills
- Data entry
- Clerical support
- Attention to detail
- Conflict resolution
- Scheduling appointments
- File management
- Scheduling and calendar management
- Social media management
Timeline
Front Office Assistant
Nebben Physical Medicine
03.2025 - Current
Title 1, Educational Assistant
Clarksville-Montgomery County School System
08.2024 - 03.2025
Lead Daycare Teacher
The Youth Academy
07.2022 - 01.2023
Medical Transcriptionist
United Health Group, Optum
02.2011 - 10.2014
Pharmacy Technician
Kroger's Pharmacy
06.2009 - 02.2011
Associate of Applied Science - Administrative Professional Technology
Nashville State Community College
Certificate of Completion - Pharmacy Technician Program
Fisk University
General Studies -
Volunteer State Community College