Suzette Pencerga
Paia,HI
Summary
Proven Dental Assistant with a track record of enhancing patient satisfaction and streamlining procedures at Dr. Guy Horie DDS & Dr. Sean Odo DDS. Skilled in equipment sterilization and customer service, demonstrating exceptional professionalism and team collaboration. Achieved significant improvements in efficiency and patient trust through dedicated chairside assistance and effective communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dental Assistant
Dr. Guy Horie DDS & Dr. Sean Odo DDS
2019.09 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
PALS Recreation Aide
PALS Program
2019.06 - 2019.07
- Collaborated with fellow staff members to create a positive work environment focused on teamwork and mutual support.
- Enhanced participant enjoyment by planning and implementing diverse recreational activities.
- Ensured compliance with state regulations and company policies by thoroughly understanding guidelines and adhering to protocols.
- Delivered recreational programs to meet needs and preferences of diverse resident population.
Education
Associate of Arts - Liberal Arts And General Studies
University of Hawaii Maui College
Kahului, HI12.2018
High School Diploma -
King Kekaulike High School
Pukalani, HI05.2015
Skills
- Equipment Sterilization
- Appointment Scheduling
- Phone and Email Etiquette
- Professionalism and Etiquette
- Team Collaboration
- HIPAA Compliance Understanding
- Patient Relations
- Punctual and Reliable
- Customer Service
Certification
American Heart Association CPR certified
Timeline
Dental Assistant
Dr. Guy Horie DDS & Dr. Sean Odo DDS
2019.09 - Current
PALS Recreation Aide
PALS Program
2019.06 - 2019.07
Associate of Arts - Liberal Arts And General Studies
University of Hawaii Maui College
High School Diploma -
King Kekaulike High School
American Heart Association CPR certified
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