Suzie Elias Chatelain
Westerville,OH
Summary
Results-driven professional with extensive experience in fulfillment and administrative roles. Known for strong inventory management and data entry skills, consistently ensuring safety and efficiency in high-paced environments. Eager to leverage expertise in project management and environmental awareness for impactful contributions.
Overview
20
20
years of professional experience
Work History
Fulfillment Associate
Amazon
New Albany, Ohio
08.2022 - Current
- Followed proper packaging requirements depending on order size and type.
- Located merchandise from shelves and storage areas to fill orders.
- Labeled cartons correctly prior to shipping outbound packages.
- Maintained clean and organized work areas to enhance efficiency and reduce accident risks.
- Unloaded incoming freight with a manual pallet jack or dock leveler.
- Operated warehouse equipment, including pallet jacks and forklifts, to move stock efficiently.
- Followed safety protocols to minimize risk of accidents in the warehouse environment.
- Packed products securely, adhering to packaging standards and minimizing damage during transit.
- Processed returns, inspecting items for damage and restocking.
- Addressed order discrepancies, including missing or incorrect items, to improve customer satisfaction.
- Trained new fulfillment associates by sharing best practices and operational tips for effective onboarding.
- Used handheld scanners to key in data for packages.
- Selected products and items from shelves and pallets for customer orders.
- Weighed and measured products and materials to meet regulatory requirements.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Placed products on conveyors for final wrapping and shipment.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Processed customer orders efficiently using Amazon's inventory management system.
Administrative Assistant
SOLUTIONS S.A
Port-au-Prince , HAITI
10.2010 - 07.2021
- Managed daily office operations and maintained organized filing systems.
- Coordinated executive meetings and travel arrangements, ensuring seamless scheduling and logistics.
- Prepared and edited internal and external communications for clarity.
- Handled correspondence with clients, vendors, and team members effectively.
- Supported budget management by processing invoices and expense reports.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Trained new staff on administrative processes and company policies.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, and presentations for management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Managed comprehensive database systems for customer contact information, maintaining accuracy and accessibility.
- Scheduled appointments between clients and customers and internal staff members.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Proofread content for typo-free emails and documentation.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Facilitated communication between different departments within the organization.
- Developed and maintained filing systems for confidential documents and records.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Compiled data from various sources into organized reports for review by management team.
- Greeted visitors and provided general information about the company.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Oversaw staff correspondence and record tracking, enhancing data communication processes and supporting office automation efforts.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Drove customer feedback to deliver information to management for corrective action.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
Receptionist Administrator
Communications Plus
Delmas, HAITI
06.2006 - 08.2009
- Managed front desk operations and greeted visitors warmly.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Managed incoming calls, routing inquiries to appropriate team members to enhance response efficiency.
- Coordinated communication between departments and external clients to ensure timely resolution of inquiries.
- Responded promptly to emails from customers and other departments within the organization.
- Executed data entry and maintained accurate records of client interactions to support operational continuity.
- Maintained scheduling for meetings and appointments using office software.
- Handled diverse needs for clients in-person, by phone or through email.
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
- Received parcels, routed mail and opened packages for staff.
- Maintained office supply inventory and placed orders to meet demand.
- Managed office cleaning and sanitizing to comply with infection control protocols.
Education
Certificate - Environmental Mentorship Program
Azard Management
New Albany, OH11-2025
Certificate - Construction Management Professional Certificate
National University
San Diego, TX10-2023
High School Diploma -
College Immaculee Conception Des Gonaives
Gonaives Haiti06-2003
Some College (No Degree) - Business Administration
Institut Superieur D' Administration Et De Gestion
Port-au-Prince,HaitiSkills
- Project management
- Customer service
- Data entry
- Environmental awareness
- Construction planning
- Inventory management
Languages
English
Professional
French
Native/ Bilingual
Timeline
Fulfillment Associate
Amazon
08.2022 - Current
Administrative Assistant
SOLUTIONS S.A
10.2010 - 07.2021
Receptionist Administrator
Communications Plus
06.2006 - 08.2009
Certificate - Environmental Mentorship Program
Azard Management
Certificate - Construction Management Professional Certificate
National University
High School Diploma -
College Immaculee Conception Des Gonaives
Some College (No Degree) - Business Administration
Institut Superieur D' Administration Et De Gestion