Suzie Wallingford
Dayton,WA
Summary
Proven Manager with a track record of enhancing customer satisfaction and optimizing store operations at PFI MART LLC. Skilled in problem-solving and customer service management, adept at maintaining high standards of service and organization. Successfully managed teams to exceed performance goals through effective communication and positive feedback, significantly improving customer relations and service delivery.
Overview
5
5
years of professional experience
Work History
Manager
DAYTON GAS LLC
09.2023 - 04.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
PFI MART LLC
09.2019 - 09.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained high standards of cleanliness and organization within the store to create a pleasant shopping experience for customers.
- Balanced multiple priorities simultaneously during peak business hours without sacrificing quality or customer satisfaction levels.
- Enhanced customer satisfaction with a focus on providing exceptional service and addressing concerns promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Mcloughlin High School
Milton-freewater, ORSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Bank and Safe Deposits
- Customer Service Management
- POS Systems
- Friendly and Positive
Timeline
Manager
DAYTON GAS LLC
09.2023 - 04.2024
Manager
PFI MART LLC
09.2019 - 09.2023
High School Diploma -
Mcloughlin High School
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