Susan Castle
Silver Springs,Nevada
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing [Task] and [Task]. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
20
20
years of professional experience
Work History
Manager on Duty
GR Dayton Gaming LLC.
10.2003 - 02.2024
- Achieved results by working with staff to meet established targets.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Evaluated employee performance fairly during annual reviews using measurable criteria based on job responsibilities.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Boosted team performance by developing customer service training materials and conducting service training.
- Evaluated employee performance and coached and trained to improve weak areas.
- Established team priorities, maintained schedules and monitored performance.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
El Segundo High School
El Segundo CA06.1978
Skills
- Customer service focus
- Employee Motivation
- Staff Training
- Performance Tracking and Evaluation
Timeline
Manager on Duty
GR Dayton Gaming LLC.
10.2003 - 02.2024
High School Diploma -
El Segundo High School
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