Michael Walter
Silver Springs,Nevada
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
HVAC Service Manager
Cool Breeze Heating & Air Conditioning
07.2023 - 11.2024
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Analyzed service reports to identify areas of improvement.
HVAC Service Supervisor
Sierra Air Inc
12.2017 - 07.2023
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Monitored team's performance and gave feedback when necessary.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
Process Plant Operator
Albermarle Group
02.2012 - 11.2017
- Performed minor mechanical work and routine equipment maintenance.
- Recorded inside and outside process readings on daily log sheets.
- Operated specialized tools, instruments, and equipment for tests and maintenance.
- Conducted safety inspections and followed safety rules and procedures.
- Monitored flows, pressures, chemical feeds levels, and water quality indicators.
- Adjusted pumping systems, chemical feeders, auxiliary equipment, control systems storage tank levels and pump stations indicators.
HVAC Service Technician
Bishop Heating & Air Conditioning
03.2009 - 02.2012
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
- Maintained environmental conditions by rebuilding and replacing faulty components.
- Increased longevity of HVAC systems by performing preventive maintenance.
HVAC-R Service Technician
A Plus Heating & Air-conditioning
07.2004 - 03.2009
- Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
Education
Crtified - Home Energy Auditing
Unitek College
Fremont, CACertificate of Technical Studies - Solar PV Design/Install
Unitek College
Fremont, CA03-2011
HVAC/R
Youth Training School
Ontario, CA09-1986
High School Diploma -
Mary B Perry High School
Ontario, CA06-1983
Skills
- Culture development
- Productivity monitoring
- After-sales support
- Employee supervision
- Quality assurance
- Program follow-up and assessment
- Service documentation
- Upselling
- Estimating and quoting
- Conflict resolution
Certification
OSHA 10
NATE Certified
Manometer License
EPA Universal
Timeline
HVAC Service Manager
Cool Breeze Heating & Air Conditioning
07.2023 - 11.2024
HVAC Service Supervisor
Sierra Air Inc
12.2017 - 07.2023
Process Plant Operator
Albermarle Group
02.2012 - 11.2017
HVAC Service Technician
Bishop Heating & Air Conditioning
03.2009 - 02.2012
HVAC-R Service Technician
A Plus Heating & Air-conditioning
07.2004 - 03.2009
OSHA 10
NATE Certified
Manometer License
EPA Universal
Crtified - Home Energy Auditing
Unitek College
Certificate of Technical Studies - Solar PV Design/Install
Unitek College
HVAC/R
Youth Training School
High School Diploma -
Mary B Perry High School
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