Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Jeffrey Grassmyer

Bellwood,PA

Summary

Seasoned HVAC Service Manager with a proven track record at Goodco Mechanical, excelling in KPI monitoring and after-sales support. Enhanced operational efficiency and customer satisfaction while successfully managing a $1.9 million budget through strategic planning and team coaching. Notable for analytical thinking and building trust, resulting in improved service delivery and increased team productivity.

Overview

33
33
years of professional experience
1
1
Certification

Work History

HVAC Service Manager

Goodco Mechanical
State College, PA
01.2019 - Current
  • Conducted regular training sessions for staff on new technologies and customer service best practices.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Utilized technology to streamline service operations and improve customer experience.
  • Developed and implemented service protocols to enhance operational efficiency.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Reviewed customer billing statements for accuracy before release, preventing discrepancies.
  • Created written estimates and obtained customer consent to proceed.
  • Addressed customer questions and concerns regarding products and services.
  • Established key performance indicators (KPIs) for the service team to measure success and productivity.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Oversaw daily operations of the service department, including scheduling and workflow management.
  • Successfully managed and met a 1.9 million dollar budget, driving fiscal responsibility.

HVAC Technician

Bovard Heating And Air Conditioning
Altoona, PA
05.2006 - 01.2019
  • Completed preventive maintenance on heating and air conditioning systems to extend life of such equipment.
  • Responded to customer inquiries and complaints, providing timely and effective solutions to HVAC issues.
  • Assisted in the selection and sizing of HVAC equipment for new installations, based on detailed load calculations.
  • Advised customers on energy-saving measures and upgrades for older HVAC systems to improve efficiency.
  • Installed heating, air conditioning and ventilation equipment and tested for proper operation.
  • Utilized HVAC diagnostic software and tools to accurately identify and resolve system issues.

Machinist

Skf Usa
Altoona, PA
01.1996 - 04.2004
  • Followed written instructions to set up and operate manual equipment and computer-controlled production machines.
  • Set up and operated various machine tools to produce precision parts and instruments.
  • Inspected material after completion for accurate measurements of dimensions.

Military

US Army
Seattle, WA
06.1992 - 06.1996
  • Managed operation, firing, and maintenance of M109 howitzer.
  • Administered emergency medical treatment in high-stress combat environments, contributing to mission success and personnel safety.
  • Memorized and executed military standards.

Education

Certification - HVAC

Greater Altoona Career And Technology Center
Altoona, PA
05-2006

Skills

  • After-sales support
  • KPI monitoring
  • Business development
  • Trustworthy and honest
  • Analytical thinking
  • Coaching and mentoring
  • Strategic business planning
  • Supply procurement
  • Productivity monitoring
  • Culture development

Certification

  • NATE Certified
  • RSES Universal Certification

Affiliations

  • Active member of the local BNI Charter (Business Networking International)
  • President of local Youth Football Program
  • Manager of Little League Baseball
  • Equipment Manager for Little League Baseball

References

References available upon request.

Timeline

HVAC Service Manager

Goodco Mechanical
01.2019 - Current

HVAC Technician

Bovard Heating And Air Conditioning
05.2006 - 01.2019

Machinist

Skf Usa
01.1996 - 04.2004

Military

US Army
06.1992 - 06.1996

Certification - HVAC

Greater Altoona Career And Technology Center

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Jeffrey Grassmyer