John Goncalves
Salem,MA
Summary
Accomplished Service Manager with a proven track record at Excel Mechanical, adept in project management and culture development. Successfully led a team to enhance client base and improve KPIs by over 30%, leveraging skills in mechanical diagnostics and strategic business planning. Expert in fostering team growth and driving technical solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
HVAC Service Technician
City of Cambridge DPW
03.2025 - Current
- Increased longevity of HVAC systems by performing preventive maintenance.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
Service Manager
Excel Mechanical
09.2023 - 03.2025
- Met with clients to discuss service needs and develop effective and practical solutions.
- Track all commerical and residential maintenance subscription clients from beginning to end. This includes scheduling maintenances, payments and renewals.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Hired, trained and supervised team of service staff members to meet business goals.
- Establish quarterly plans to increase client base and individual employee KPI markers
Lead Service Technician
Cranney Home Services
09.2021 - 09.2023
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Trained new incoming apprentices best practices for troubleshooting on all heating and cooling equipments
Engineering Supervisor
Erickson Living at Brooksby Village
03.2016 - 09.2021
- Balanced project priority and business demand and aligned resources to accomplish assignments, projects and continuous improvements.
- Set and managed budgets for capital, expense and cost improvement activities and defined and developed project specifications.
- Led, directed and supervised team of 22 engineers and maintenance technicians to develop, test, modify, and deploy solutions to technical problems.
HVAC Jr. Installer
Keyes North Atlantic
10.2013 - 10.2016
- Laid out materials and system components to prepare for installation.
- Installed heating and cooling equipment according to manufacture specification.
- Went over completed project with homeowner and demonstrated systems optimal performance.
Education
HVAC/R
Porter And Chester Institute
Woburn, MA10-2014
Skills
- Supply procurement
- Cost estimates
- Program follow-up and assessment
- Project management
- Preventive Maintenance
- Maintenance and repair
- Estimating and quoting
- Culture development
- Strategic business planning
- Staff training and development
- Mechanical diagnostics
Certification
Oil Burner License
EPA Universal Certified
OSHA 10 certificate
Timeline
HVAC Service Technician
City of Cambridge DPW
03.2025 - Current
Service Manager
Excel Mechanical
09.2023 - 03.2025
Lead Service Technician
Cranney Home Services
09.2021 - 09.2023
Engineering Supervisor
Erickson Living at Brooksby Village
03.2016 - 09.2021
HVAC Jr. Installer
Keyes North Atlantic
10.2013 - 10.2016
HVAC/R
Porter And Chester Institute