Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Hubbard

San jacinto,CA

Summary

Dynamic Service Manager with a proven track record at Empire Mobility, excelling in after-sales support and strategic business planning. Cultivated strong customer relationships, enhancing satisfaction ratings through effective problem resolution. Skilled in supply procurement and productivity monitoring, driving revenue generation while fostering a collaborative team environment.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

27
27
years of professional experience

Work History

Service Manager/Technician

Empire Mobility
02.2021 - 01.2025
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Resolved customer complaints in professional and timely manner.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Met with customers to discuss service needs and offer available solutions.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

General Labor/ Flatiron Lead

Badger State Industries
03.2002 - 01.2021
  • Resolved problems, improved operations and provided exceptional service.
  • Delivered services to customer locations within specific timeframes.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Learned and adapted quickly to new technology and software applications.

Painter Home/Industrial

Griffith Painting & Pre-Finishing
04.1998 - 01.2021
  • Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
  • Operated power sprayers and hand tools to prepare and paint large areas.
  • Painted surfaces using brushes, spray guns, and paint rollers.
  • Worked holidays and weekends depending on shifting needs of project.
  • Protected surfaces from damage and spills by using drop cloths prior to and during painting.
  • Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
  • Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.

Education

Certificate of Technical Studies - MK6i Rehab Programing & Power Seating

Invacare
Oshkosh, WI

Certificate of Technical Studies - Power Mobility Repair/Basic Programing

Invacare
Oshkosh, WI
01-2012

High School Diploma -

Park Center Senior High
Brooklyn Park, MN
06-1976

Skills

  • FLUENT IN [LANGUAGE]
  • After-sales support
  • Strategic business planning
  • Supply procurement
  • Productivity monitoring
  • Revenue generation

Timeline

Service Manager/Technician

Empire Mobility
02.2021 - 01.2025

General Labor/ Flatiron Lead

Badger State Industries
03.2002 - 01.2021

Painter Home/Industrial

Griffith Painting & Pre-Finishing
04.1998 - 01.2021

Certificate of Technical Studies - MK6i Rehab Programing & Power Seating

Invacare

Certificate of Technical Studies - Power Mobility Repair/Basic Programing

Invacare

High School Diploma -

Park Center Senior High

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