Ernan Gonzalez

Deal with customers in a day to day basis upset or happy customers.

Assign jobs.

Enroll techs in class.

Maintain techs certifications up to date.

Mange jobs, RO’s. Maintain hours and effective labor rate a certain and profitable level.

Diagnose vehicle, submit warranty claims keep a clean schedule.

Shop safety.

Regulate amount of shop hours amongst techs.

Operate forklift

Assist in diagnosing gas,dielsel, and 100 electric vehicles.

CPR certified.

• Managed service staff to ensure customer satisfaction and compliance with company policies.
• Developed and maintained relationships with customers, vendors, and suppliers.
• Monitored service performance metrics to identify areas of improvement.
• Resolved customer complaints in a timely manner.
• Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
• Created detailed reports on service activities for senior management review.
• Identified opportunities to increase efficiency through automation or process re-engineering.
• Trained new employees on the use of customer relationship management software systems.
• Analyzed existing processes for potential cost savings initiatives.
• Maintained accurate records of all service requests, including resolution times and costs incurred.
• Provided technical support for hardware and software issues experienced by customers.
• Coordinated with other departments within the organization to ensure seamless delivery of services.
• Performed root cause analysis on recurring problems encountered by customers.
• Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.