SUZZETTE GUTHRIE
New York
Summary
Results-driven healthcare administrative professional with a strong background in staff supervision, client care coordination, data management, and regulatory compliance. Proven ability to lead multidisciplinary teams, oversee MLTC and HRA programs, and deliver high-quality care while optimizing operational efficiency. Recognized for effectively managing compliance processes and leading training initiatives to enhance service quality and performance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Office Manager
School Settlement Home Attendants Services Corp.
Brooklyn
03.2022 - Current
- Supervise and support a team of 4 staff members, ensuring adherence to operational standards and performance expectations
- Lead in-service training programs (virtual and in-person), overseeing scheduling, attendance tracking, compliance documentation, and onboarding support
- Evaluate staff performance and enforce workplace standards while managing employee compliance tracking and maintaining accurate HR records
- Supported Assistant Director of Field Operations (ADFO) in daily operations, ensuring staff compliance and providing accurate data compilation for regulatory reports
- Serve as liaison with MLTC providers to address service issues, staffing changes, and authorization approvals or denials
- Oversee HRA intake processes, including referral review, RN assessment coordination, and system accuracy
- Coordinate with RNs and care coordinators to ensure timely initiation and continuity of client services
- Managed client coverage and follow-up care, facilitating post-hospitalization communication and providing support to coordinators and ADFO.
- Managed MLTC client intake process, including referral review, service eligibility, staff assignment, and system entry (HCPlus)
- Monitor PCA authorizations to prevent service lapses; update HPlus and ProHealth and communicate changes to billing and coordination teams
- Tracked client census data and prepared weekly and monthly reports, facilitating informed decision-making for internal use and HRA submission
- Facilitate audit requests by organizing documentation, coordinating staff, and submitting required materials to management and external agencies
Client Coordinator
School Settlement Home Attendants Service Corp.
Brooklyn
02.2001 - 03.2022
- Coordinated individualized in-home and community care for elderly, disabled, and other clients to support independent living
- Assigned and monitored Home Care Workers, evaluated performance, and guided adherence to policies and procedures to enhance care quality
- Collaborated with nurses and care staff to ensure a team-based approach to client care
- Communicated promptly with contractors to address client issues and service concerns, ensuring resolution aligned with contract requirements
- Maintained accurate, complete, and timely documentation in agency systems, including daily updates
- Assisted with payroll processing, timesheets, on-call rotation, and coverage of additional caseloads
- Documented incidents, accidents, and complaints, and resolved unanticipated events or emergencies to maintain client safety and service continuity
Education
Some College (No Degree) - Nursing
Kingsborough Community College
Brooklyn, NYHigh School Diploma -
Gaynstead High School
Kingston, Jamaica 05-1989
Skills
- Client Service Coordination
- Employee Training and Development
- Operational Compliance
- Medicaid Processes
- Data Tracking & Reporting
- HCPlus, HHAeXchange, ProHealth, ePaces, Microsoft Office Suite
- Detail-Oriented Organizational Skills
Certification
Supervisory Effectiveness Training, Home Care Council of NYC & Brookdale Center on Aging of Hunter College
Timeline
Office Manager
School Settlement Home Attendants Services Corp.
03.2022 - Current
Client Coordinator
School Settlement Home Attendants Service Corp.
02.2001 - 03.2022
Some College (No Degree) - Nursing
Kingsborough Community College
High School Diploma -
Gaynstead High School