Svetlana Burgonova

• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Developed and maintained courteous and effective working relationships.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

• Identified needs of customers promptly and efficiently
• Assisted with customer requests and answered questions to improve satisfaction
• Provided excellent service and attention to customers when face-to-face or through phone conversations
• Delivered products to customer locations on time

• Managed all the accounting reporting at the bank branch: accounting for revenues, expenses, depreciation, conducting financial transactions, and managing accounts receivable and payable, asset exchanges at the bank branch
• Supervised and audited the work of cashiers, disbursing funds to the head cashier as needed
• Conducted an inventory of fixed assets at the bank branch
• Managed the city's bank ATMs and terminals – handling loading and ensuring operational functionality
• Reconciled intercompany balances and eliminated differences in a timely manner
• Ensured that internal controls are maintained throughout all areas of responsibility
• Reviewed invoices for accuracy and completeness prior to payment processing
• Prepared monthly and year-end closing statements, financial documents and invoices
• Conducted the liquidation of the organization and transferred its affairs to a new shareholder

•Ensured the implementation of plans for each bank department by analyzing sales and working with department heads and their staff to identify growth and development areas

• Conducted daily conference calls and meetings, as well as weekly meetings with staff

•Utilized the sales funnel to identify growth areas and provided feedback to department heads

•Held meetings to enhance employee customer orientation

•Managed recruitment, staff training, and timely allocation of personnel in case of staff shortages in one of the departments

•Organized events to attract new clients and maintain loyalty among existing bank customers

•Addressed objections from clients and staff, resolved objections, and fostered commitment to the bank

•Managed branch reporting and provided reports to management

• Ensured the branch met sales targets for banking products

•Facilitated timely hiring and training of staff to ensure overall efficiency of the bank branch

• Trained employees and demonstrated effective electronic queue management through personal example

• Provided training to staff on customer needs identification, cross-selling, banking product sales, and managing the sales funnel

•Conducted weekly meetings with staff

• Provided individual coaching and feedback to assist in employee development

• Conducted meetings and presentations at other organizations to attract clients

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