SVETLANA GRIBANOV

Facial/reaffirming facial massage.

• Greeted all guests in a warm and friendly manner to create a positive first impression of the SPA.
• Promoted salon-exclusive products to increase retail sales.. Handled guest complaints calmly and professionally.
• Maintained relationships with long-term clients while successfully handling daily walk-in appointments.
• Increased sales by providing exceptional service and maintaining positive and energetic attitude.

• Beautified customers by performing facials and waxing.
• Followed through with client requests in a timely manner.
• Inventoried, ordered and stocked salon product line.
• Helped customers find specific products, answered questions, and offered product advice.
• Engaged customers in friendly, professional dialogue to determine needs.

• Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
• Provided beauty consultations to clients, determining their individual needs and preferences.
• Assisted in the development of new treatments by researching the latest trends in cosmetology.
• Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.