Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Svetlana Pak

Kalamazoo,Michigan

Summary

Dynamic Senior Program Manager with a proven track record at Rooster Products International Inc, excelling in strategic planning and project leadership. Expert in scope management and negotiation, successfully reducing program costs while enhancing customer satisfaction. Fluent in English and advanced in Chinese, fostering strong client relationships and driving impactful project outcomes.

Overview

12
12
years of professional experience

Work History

Senior Program Manager

Rooster Products International Inc
04.2012 - 09.2016
  • Managed cross-functional teams to deliver high-quality products within scope and budget constraints.
  • Sourced and assessed new potential vendors.
  • Assisted in product development.
  • Established clear performance metrics for tracking program success, enabling informed decision-making processes throughout each project''s duration.
  • Negotiated contracts with vendors, ensuring favorable terms and conditions for the organization''s needs.
  • Developed comprehensive project plans, resulting in successful on-time delivery of multiple programs.
  • Reduced program costs through diligent budget management and identifying areas for cost savings.
  • Increased customer satisfaction rates by implementing robust feedback mechanisms and incorporating client input into future program planning efforts.
  • Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
  • Coordinated large-scale events such as conferences or product launches, securing valuable brand exposure and generating significant leads for sales teams.
  • Negotiated with vendors to secure cost-effective solutions without compromising on quality.
  • Streamlined project delivery processes for significant improvements in delivery timelines.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Launched quality assurance practices for each phase of development
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Conducted risk assessments to identify potential issues early in the project lifecycle, mitigating potential delays or setbacks.

Sourcing and Develppment Manager

Robal Australia Pty. LTD
10.2007 - 02.2012
  • Controlled costs to keep business operating within budget and increase profits.
  • Sourced and developed new soft goods factories.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Assisted with product development, sourced materials, accessories.
  • Assisted with photoshoots for the new collections.
  • Took part in price negotiations and order placement .
  • Assisted with final quality inspections of the finished orders.
  • Coordinated shipments for the orders including translations of the shipping invoices and packing lists.


Translator and Interpreter

Issik-Kul Lake International Movie Festival
08.2007 - 09.2007
  • Interpreted spoken and written languages other than English and vice versa.
  • In person translation from Chinese to russian for the delegation from PRC for movie screenings and deliberations.

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  • Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
  • Assisted foreign language-speaking clients with inquiries.
  • Maintained message content, tone, and emotion as closely as possible.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.

Intern

Journalists Investigation Agency
11.2004 - 02.2005
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Prepared project presentations and reports to assist senior staff.
  • Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
  • Enhanced team productivity by assisting with organization of project documentation.

Education

Bachelor in Regional Studies (China) -

Bishkek Humanitarian University
Bishkek Kyrgyzstan
06-2008

Language Courses - Linguistics

North Western Polytechnic University
Xi'An China
05-2007

Skills

  • Scope management
  • Problem-solving skills
  • Strategic planning
  • Project leadership
  • Client interfacing
  • Project cost management
  • Strong analytical skills
  • Teamwork and collaboration
  • Negotiation
  • MS office
  • Fluent English speaker
  • Advanced Chinese Speaker
  • Native Russian Speaker

Languages

English
Full Professional
Russian
Native or Bilingual
Chinese (Mandarin)
Limited Working

Timeline

Senior Program Manager

Rooster Products International Inc
04.2012 - 09.2016

Sourcing and Develppment Manager

Robal Australia Pty. LTD
10.2007 - 02.2012

Translator and Interpreter

Issik-Kul Lake International Movie Festival
08.2007 - 09.2007

Intern

Journalists Investigation Agency
11.2004 - 02.2005

Bachelor in Regional Studies (China) -

Bishkek Humanitarian University

Language Courses - Linguistics

North Western Polytechnic University
Svetlana Pak