Svetlana Snegina
Arden,NC
Summary
Dynamic customer service professional with a proven track record at Coffeemania, excelling in multitasking and team collaboration. Recognized for enhancing guest experiences through a friendly demeanor and meticulous attention to cleanliness. Adept at managing high-pressure situations while ensuring exceptional service and satisfaction. Committed to continuous learning and improvement in service delivery.
Overview
6
6
years of professional experience
Work History
Restaurant Hostess
Coffeemania
09.2019 - 02.2022
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating efficiency and guest flow.
- Collaborated with waitstaff to communicate special requests and accommodate dietary restrictions.
- Assisted in training new host staff on operational procedures and customer service standards.
- Monitored dining room environment to maintain cleanliness and comfort for guests.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Customer Service Representative
Tinkoff Bank
10.2017 - 08.2019
- Resolved customer inquiries through phone and email support, ensuring timely issue resolution.
- Processed transactions accurately, maintaining compliance with company policies and procedures.
- Assisted in managing customer accounts, updating information to enhance service efficiency.
- Collaborated with team members to improve response times and service quality standards.
Cashier
Bershka
03.2016 - 08.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer and balanced at end of shifts.
- Ensured store cleanliness and organized merchandise displays effectively.
- Handled returns and exchanges while adhering to company policies.
- Resolved customer complaints promptly, enhancing overall satisfaction.
- Engaged in ongoing training to improve product knowledge and sales techniques.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
Waiter
Traveler’s Coffee
09.2015 - 02.2016
- Provided excellent customer service by promptly taking and delivering food orders.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in setting up tables and preparing dining space for service.
- Collaborated with kitchen staff to ensure timely preparation of meals.
- Gained knowledge of menu items to effectively answer customer inquiries.
- Supported team members by assisting with food and beverage service as needed.
- Followed health and safety procedures to maintain a sanitary environment.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Communicated with kitchen staff to enable accurate food preparation.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
Education
Bachelor of Science - Advertising And Public Relations
Siberian Federal University
Russia07.2017
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Friendly demeanor
- Team collaboration
Languages
Russian
Native or Bilingual
English
Elementary
Timeline
Restaurant Hostess
Coffeemania
09.2019 - 02.2022
Customer Service Representative
Tinkoff Bank
10.2017 - 08.2019
Cashier
Bershka
03.2016 - 08.2017
Waiter
Traveler’s Coffee
09.2015 - 02.2016
Bachelor of Science - Advertising And Public Relations
Siberian Federal University
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