Svitlana Smaryha

• Established strong customer relationships through communication and attentive service.
• Fostered positive company culture, attracting and saving top talent through motivational leadership.
• Assisted in hiring and training of team members.
• Trained and guided team members to maintain high productivity.
• Consulted with customers to assess needs and propose optimal solutions.
• Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
• Trained and motivated employees to perform daily business functions.

Trained with other team members on customer service, money handling and organizing strategies.

• Organized group tours, coordinating logistics such as transportation, accommodations, meals, and activities.
• Assisted clients in obtaining necessary documentation such as passports, visas, and immunizations for international travel.
• Provided exceptional customer service throughout the entire travel planning process, ensuring repeat business from satisfied clients.
• Maintained detailed records of bookings, payments, and client preferences for future reference.
• Ensured seamless trips by double-checking bookings prior departure dates.
• Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
• Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
• Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
• Assisted clients with flight changes and cancellations to minimize travel disruptions.
• Monitored currency exchange rates and advised customers on best time to purchase foreign currency.