Swarna Dandapani
Cupertino,CA
Summary
Over 20 years of experience in building & managing large scale, complex, distributed, scalable enterprise software products and solutions primarily in security domain focusing on product management, project management, product ownership, software design, development, integration, implementation and production support.
Overview
21
21
years of professional experience
Work History
Product Manager/Project Manager
MicroFocus
01.2022 - 08.2023
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Improved customer satisfaction by over 25% and limited customer calls by providing troubleshooting guide for most commonly faced problems during releases.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Collaborated with cross-functional teams to gather customer feedbacks and implemented changes to improve product features.
Senior Software Engineer
Microfocus
09.2017 - 12.2021
- Mentoring, managing resources, growing and leading multiple diverse, geographically distributed agile teams to keep project running smooth and deliver great products. Worked with architects, senior leadership, engineers and other stakeholders to deliver products on time. Worked cross functionally to triage bugs to prioritize tasks for upcoming releases. Responsible for running daily standup's, bi-weekly sprint planning sessions and retrospectives, assist team with blocking issues to keep on track with progress.
- During every release, did support training to keep support team informed about new features and changes that have been part of release. Worked with technical documentation team to work on install guide, upgrade guide, release notes and technical notes to assist customers as well as production support team members. Worked closely with QA on regression and performance test case coverage during every scheduled release.
- Setup Fortify on demand static vulnerability code analysis scans and did automated scheduled runs for uploading files and scanning to look for various vulnerabilities. Analyzed results and prioritized issues to be fixed based on severity. Worked with security architects closely to make sure every release had no critical or high vulnerability issues.
- Designed, led and implemented MTLS authentication in Zookeeper/Kafka on distributed cluster in product Enterprise Software Management
- Handled upgrade of Zookeeper, Kafka components to support MTLS protocol and corresponding handshake for FIPS and NON-FIPS environment on distributed cluster
- Led team of 10-12 developers, ran agile scrum, created epic and user stories on story board to tasks smaller enough to finish within given sprint.
- Was responsible for interacting with program manager, engineering manager and with customers as well. Have done production support and interacted directly with customers on WebEx sessions to keep system running smooth.
- Worked using Octane, JIRA, agile methodologies, Java, Zookeeper, Kafka and Jenkins.
- Designed, led and implemented Auto pass Licensing project which allowed customers to install trial, permanent or evaluation license when installing product ESM
Senior Software Engineer
Hewlett Packard Enterprise
11.2011 - 08.2017
- Led and implemented project named "STEM" Smart test execution framework for setting up build and integrated test environment of Enterprise Security Management application using Jenkins to support continuous integration
- Jenkins was configured with multiple nodes in order to run tests in parallel to reduce time taken for tests to execute
- One master node and many slave nodes were configured to execute tests in distributed environment
- Led and implemented installation and upgrade of oracle database as embedded software
- Handled installation of Oracle 11.2.0.4 in silent mode using DBCA and have also implemented upgrade from 11.2.0.2 to 11.2.0.4 using DBUA
- Install and upgrade of Oracle software was handled in transparent manner to user
- Have done performance tuning based on requirements and regression if any incurred
- Worked on tough deadlines, attended customer escalations and met SLA deadlines
- Worked on product enhancements to support IPv6
- Worked on installation and upgrade of product from single node product deployment into distributed cluster deployment while also supporting legacy single node deployment of product
- Used Agile methodology and have created new epics based on road map from PM
Senior Software Engineer
ArcSight
12.2007 - 10.2011
- Worked on Enterprise security management system where event logs are persisted to database for auditing and correlation purposes
- Worked on 10.2.0.2 to 10.2.0.4 embedded software upgrade of oracle database on various OS systems including Windows, Linux, AIX and Solaris
- Also, worked on upgrading oracle database from 10.2.0.4 to 11.2.0.2.Worked on deploying critical patch updates and patch set updates
- Worked closely with customer support team to guide and train them with new features in releases
- Environment: Oracle 10g, Oracle 11gR2, PL/SQL, Java 1.6, JDBC, Perforce, Aqua Data Studio, Eclipse
Principal Database Engineer
EMC - RSA Security
04.2007 - 11.2007
- Worked on RSA Central Reporting database where Adaptive Authentication log files from audits, forensic, billing, case management are fetched, parsed and processed to generate reports for customers to detect fraud patterns
- Was involved in writing Data access object (DAO) layer code for database interaction, worked on designing database schemas, data modeling as well as creating database objects like procedures, functions, packages in oracle database
- Also involved in database administration tasks such as getting production export dumps, importing data pumps into development/QA, assisting modeling team with necessary data logs, creating database on development servers as needed, start up/shutdown database, worked on internationalization activation at database level, partitions, SQL performance tuning, deploying AA hosted application on various application servers namely Weblogic/Tomcat
Project Lead
BankServ
02.2006 - 03.2007
- Gathered functional requirements, Designed, Developed SingleSignOn (SSO) Project for Bankserv to enable our partners to access our DepositNow, NetCheck, SameDayPay web applications from the partner web sites without having to re-login, after successful authentication in the partner bank login pages
- Deployed the SingleSignOn application on the Apache web server and JBoss Application Server
- The SSO Web Server has been configured to enable mutual authentication to enable high level of security
- The certificate was obtained from Verisign and installed for authentication
- Also involved in Database administration tasks such as user creation, schema creation and SQL tuning
- JDK 1.4.2, Servlets, JSP, JDBC, Oracle 9i, CVS, OEM, RMAN, DBCA, JBOSS, PL/SQL Developer, Toad.
Consultant
Wells Fargo Bank
11.2003 - 02.2006
- Gathered requirements by meeting with Business team, Designed, Developed and Implemented Wells
- Fargo Services, Collection Agency Application “You Owe Me” to be used by collectors of various lines of business within Wells Fargo like Home Equity, Credit card, Consumer accounts and Financials
- Have defined and wrote Oracle stored procedures, triggers, defined Indexes, Storage parameters and also have done data modeling
- Worked extensively in flat file processing of data during night batch process scripting in PERL, SQL loader and PL/SQL to data into ORACLE database
- Also have involved in SQL performance tuning to bring down response time of client data retrievals
- Involved in developing and implementing web-based application, “Action Request System(ARS)” which is used for reporting any issues that collectors might be facing within system
- This tool is used for tracking all new enhancements, production issues, QA issues during testing phase and also for tracking all releases
- Mainly involved in Server-Side Java development using JDBC connectivity, Servlets, JSP with Weblogic Application Server
Consultant
Hewlett Packard
02.2003 - 11.2003
- Developed, implemented and involved in PPM data quality tasks as well as post implementation enhancement tasks of partner resource management PRM project which actually involved data migration from Compaq’s Encore database into HP Partner Profile Management system PPM
- Involved highly in data quality management tasks wherein based on user requests have done mass data loads based on spreadsheet provided, corrected headquarters mismatch, added new attributes provided for tax codes and others
- Wrote stored procedures, triggers and schema creation DDL scripts
- Designed, developed and implemented highly utilized standard output reports for all downstream systems to be aware of surviving outlet id and donor outlet id changes including other crucial information caused either due to partner one roll or due to merge process
- So in order for downstream system to check on which Outlet id revenue was reported on and other tasks this report was run as batch job on daily basis and posted onto Dropbox.
Education
B.E - Electronics and Communication
Coimbatore Institute of Technology
Skills
- Operating Systems Linux, Windows
- Languages Java 7, Java 8
- Databases Oracle 10g/11g/12c, MySQL 5174, SQL Server
- IDE Eclipse
- Build tool Maven, ANT
- Source Management Perforce, PVCS, CVS, ClearCase
- Code review tools Fisheye, Crucible
- Scripting Languages Shell Scripts, Perl, Python
- Development Methodologies Agile, Kanban
- Integration tool Jenkins
- Bug Tracker Tool JIRA, Octane
Timeline
Product Manager/Project Manager
MicroFocus
01.2022 - 08.2023
Senior Software Engineer
Microfocus
09.2017 - 12.2021
Senior Software Engineer
Hewlett Packard Enterprise
11.2011 - 08.2017
Senior Software Engineer
ArcSight
12.2007 - 10.2011
Principal Database Engineer
EMC - RSA Security
04.2007 - 11.2007
Project Lead
BankServ
02.2006 - 03.2007
Consultant
Wells Fargo Bank
11.2003 - 02.2006
Consultant
Hewlett Packard
02.2003 - 11.2003
B.E - Electronics and Communication
Coimbatore Institute of Technology
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