Swarnali Das
Kolkata
Summary
Having 12 years of IT professional experience in to QA with an year of Salesforce Business Analyst experience 11 years into Salesforce Testing With Agile in Salesforce CRM platform in both Offshore & Onshore locations. As a Salesforce Business Analyst, have experience in optimizing CRM ecosystems and driving digital transformation. Have expertise in cloud integration, and agile methodologies. Adept at leading cross-functional teams to deliver innovative, scalable solutions that align with business objectives. As a Salesforce Tester , was Involved in Test Planning creation, executing test cases, reviewing, and Monitoring progress, planning, and creating estimates, test reports. Also have diverse background in multiple domains (Telecommunications, Retail, Airlines, Healthcare) in Salesforce.com CRM application,working mainly with Leads, Opportunities, Contacts, Accounts, Cases, Tasks, Activities, Reports, Dashboards, batch jobs run from developer console, in both Lightning & Classic views & service & community cloud.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Salesforce QA Tester/Salesforce Business Analyst
Tata Consultancy Services
12.2022 - Current
- Project - 1 Client : NXP Semiconductor
- Domain : Sales Role : Salesforce QA Tester Work
- Location : Kolkata, India
- Start Date : 2022' Dec
- End Date : 2024' Jan
- Project - 2 Client : RRA (Russell Reynolds Associates)
- Domain : Enterprise Role : Salesforce Business Analyst
- Work Location : Kolkata, India
- Start Date : 2024' Feb
- End Date : 2025' June
Salesforce QA Tester
IBM India Pvt Ltd
03.2013 - 11.2022
- Project – 6 Client : J&J (Johnson & Johnson)
- Domain : Healthcare Role : Salesforce QA Tester, API Tester
- Work Location : Kolkata, India
- Start Date : 2018’ May
- End Date : 2022’ Nov
- Project – 5 Client : NHS (National Health Services)
- Domain : Healthcare Role : Salesforce QA Tester,
- Automation Tester(UFT), Agile Tester Work Location : Warwickshire, UK Start Date : 2017’ September End Date : 2018’ April
- Project – 4 Client : Unifirst (Uniform Rental System)
- Domain : Retail Role : System Tester, UAT Tester, END to END Tester
- Work Location : Kolkata, India
- Start Date : 2016’ March
- End Date : 2017’ August
- Project - 3 Client : HM (Air Seychelles) Strategic & Management Planning Domain : Airlines Role : System Tester, UAT Tester, END to END Tester .
- Work Location : Pune, India
- Start Date : 2015’ December
- End Date : 2016’ February
- Project - 2 Client : Vodafone Ireland
- Domain : Telecommunications
- Role : System Tester, UAT Tester, END to END Tester
- Work Location : Pune, India
- Start Date : 2015’ February
- End Date : 2015’ November
- Project – 1 Client : AT&T Domain : Telecommunications
- Role : System Tester, UAT Tester, END to END Tester
- Work Location : Bangalore, India
- Start Date : 2013’ May
- End Date : 2015’ January
Education
B-Tech - IT
WBUT
01.2012
XII - undefined
WBCHSE
01.2008
X - undefined
WBBSE
01.2006
Skills
- Microsoft Windows 10
- MAC
- Oracle SQL Developer
- Toad
- Workbench
- Query Surge
- Salesforce CRM
- Agile - Scrum/Kanban
- Postman
- Eclipse
- Notepad
- API Testing
- User Acceptance Testing
- Black box testing
- End-to-end testing
- System Testing
- Sanity Testing
- Smoke Testing
- Regression testing
- Exploratory Testing
- Cross Browser Testing
- JIRA
- Azure-Dev-Ops
- HP-ALM
- ELM
- ClearQuest
- E-Services
- Zen hub
- GitHub
- COPADO
- Beacon
Certification
- ISTQB Certified
- Oracle SQL DB Certification
Accomplishments
- Received Manager's choice award from Vodafone Ireland Client
- Received Client Appreciation in successful delivery of multiple projects
- Accomplished a QAS score on key metrics of 99.95%
- Decreased IT workload by 20% due to improvement of QA processes
Languages
English
Hindi
Hobbies and Interests
- Photography
- Travelling
- Video Editing
- Listening to Music
- Drawing Sketches
Timeline
Salesforce QA Tester/Salesforce Business Analyst
Tata Consultancy Services
12.2022 - Current
Salesforce QA Tester
IBM India Pvt Ltd
03.2013 - 11.2022
XII - undefined
WBCHSE
X - undefined
WBBSE
B-Tech - IT
WBUT
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