Sarah Waters
Middleton,WI
Summary
Experienced leader with a strong background in healthcare information technology. Adept at managing complex projects and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Detail-oriented individual with exceptional communication and project management skills.
Overview
6
6
years of professional experience
Work History
Product Build Lead, Behavioral Health Foundation System
Epic
01.2019 - Current
- Set the future vision for Behavioral Health content development
- Create comprehensive roadmap for future product releases
- Oversee team of seven application builders to execute project timelines, provide feedback, and overcome challenges
- Coordinate project timelines, maximizing team efficiency and capacity.
- Manage lifecycle of projects, including scoping, design, build, testing, documentation, and customer adoption strategy
Application Builder, Behavioral Health Foundation System
Epic
08.2022 - 06.2024
- Drive customer adoption by creating standardized content and workflows in the model system used as a baseline for all customers during implementation
- Worked with clinicians on the Behavioral Health Specialty Steering Board to create standardized treatment plans in Epic for common problems that can be further individualized for each patient
- Adapted behavioral health questionnaires and screeners for electronic use in Epic
- Created user templates based on role and specialty to provide organizations a starting point for for user security settings and workspaces during Epic implementation.
Quality Manager, Continuing Care Division
Epic
01.2019 - Current
- Lead software testing on Behavioral Health and Home Care applications for electronic medical record company, boosting user satisfaction and efficiency
- Involved in the full product lifecycle from the early design process through release and fixes
- Evaluated and tested development and designs for functional issues, usability enhancements, and workflow optimization
- Communicated project scope, resources, priorities, and timelines for development projects
- Wrote customer-facing technical documentation and release notes to convey complex topics in simple language
- Trained and mentored two new hires in software applications and company processes
- Defined and documented test cases for new application development
- Evaluated function, performance and design compliance of every product against design standards and customer needs
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective
- Collaborated with development team to design and improve products in healthcare technology
- Received 'Master Craftsman' (MVP) award for outstanding performance and leadership
- Shadowed clinical Epic users in both inpatient and outpatient settings to identify improvements based on real-world feedback
User Experience Advisor
Epic
08.2021 - 10.2022
- Facilitated task-based usability studies and interviews with doctors, nurses, and other users in-person and remotely over Webex
- Promoted usability studies to customers, matched users with the appropriate study and facilitator, and scheduled usability study sessions
- Reviewed usability study materials and advised the team on improvements to their study designs
- Conducted feedback calls with hospice agencies to ensure integration of the product into existing healthcare workflows and strategize additional workflows to meet new regulations
- Defined product requirements through a range of UX research methods including user interviews, surveys, task-based studies, card sorts, and A/B testing
Education
Bachelor of Arts -
Duke University
Durham, NC05.2018
Skills
- Software testing
- Test planning
- Usability testing
- Technical writing
- Product Lifecycle Management
- Project Management
Timeline
Application Builder, Behavioral Health Foundation System
Epic
08.2022 - 06.2024
User Experience Advisor
Epic
08.2021 - 10.2022
Product Build Lead, Behavioral Health Foundation System
Epic
01.2019 - Current
Quality Manager, Continuing Care Division
Epic
01.2019 - Current
Bachelor of Arts -
Duke University
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