Swati Gupta
Senior Product Manager
Dallas,TX
Summary
Executive with 24 yrs. of progressive experience in Product Management & Development. Extensive experience in Product Life Cycle Management, Product Marketing, Go-to-market, and Launch Management. Led large cross-functional and geographically distributed teams. Track record of successfully delivering high quality large projects against aggressive timelines. Strong Project Management & Agile development skills.
Senior Product Manager with 24 years taking digital products from concept to market. Skilled at navigating complex web of suppliers, manufacturing collaborators and supply chain partners needed to bring production plans to fruition. Specializing in Mortgage and real estate market products with willingness to learn and adapt to any field.
Overview
27
27
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Sr. Product Manager / Director
Interior Logic Group (ILG)
01.2022 - Current
- Extensive experience in leading all aspects of Product Management - Product Design, Market Analysis and Value Proposition Development, Pricing Strategy, Product Development & Testing and Product Launch
- Reporting directly to the Chief Product & Technology Officer, and is responsible for developing the suite of products which would become the growth platform for ILG
- Developed strategy, value proposition and pricing for the product suite
- Defined the product roadmap, including MVP and specific plans for phased growth
- Regularly work with C-Suite executives in-order to drive alignment and gain consensus.
- Responsible for client demo’s, user adoption and feedback.
- Proficient in product development and productivity tools including JIRA, Monday.com, Azure ADO, Confluence and MS Office suite.
- Tech savvy with vast experience in enterprise SaaS products, B2B/B2B2C products
- Lead global team of product managers, architect, UX teams and work with Engineering through all stages of software development using Agile and scrum methodology
Vice-President / Product Manager
Citi
07.2005 - 12.2021
- June 2016 – Dec 2021: Product Manager for a Mortgage Loan Origination Product suite
- Technical Environment & Processes: Amazon Web Services, J2EE, Agile methodologies and JIRA (for requirements and business analysis)
- Scrum process was followed for the product development
- Product leveraged 3rd parties (Black Knight) Loan Origination Systems to achieve seamless consumer experience (at the point of loan-origination), while driving systems integration to down-stream Citi systems (Capital Markets & Date Warehouses) to ensure ‘smooth’ Loan-servicing operations by Citi systems
- Acted as the lead product manager and worked closely with the Citi business & technical teams and external 3rd parties to ensure that the final product design meets the business needs and budgets
- Led the Project-Definition phase and worked closely with ‘Black-knight’ and Citi business teams in order to identify critical business requirements.
- Worked closely with the technical architects and development teams in order to ensure that the technical solution is scalable and could be delivered within the expected timeframe
- Acted as a liaison between business and technical testing teams in order to ensure that the final deliverable meets business requirements and quality expectations
- Set up the framework to ensure that PLC management (Product-Life-Cycle) stays optimal
- Mar 2015 – April 2016: Product Manager for a Mortgage Loan Review Product
- Technical Environment & Processes: Amazon Web Services, J2EE, Agile methodologies and JIRA (for requirements and business analysis)
- PEGA was used as the rules engine. SCRUM process was followed for the product development
- Product Background & Specific Responsibilities: Citi’s ‘Mortgage Loan Review’ system is in house built workflow based application that uses 3rd party (Pega’s) Rules Engine platform for review of the closed loans. System does pre-purchase review of the mortgage loans in order to ensure that they are within risk-thresholds and have complete loan related data and documents.
- Extensively used J2EE , Rest services . PEGA was used as the rules-engine. Agile Scrum process was followed for the product development
- Led the successfully delivery of several Agile sprints with zero post implementation issues
- Delivered within budget constraints and tight timelines; Exceeded quality control requirements per Citi standards & specifications
- Provided weekly status updates to senior management outlining risks and mitigation plan.
- Participated in technical/business checkout calls to support monthly releases
- Managed co-ordination between geographically distributed teams (Dallas, St. Louis & India )
- Mar 2013 – Mar 2015: Business Analysis Manager for a Mortgage Loan Settlement Product
- Technical Environment & Processes: J2EE based development environment. Agile Scrum process
- Product Background & Specific Responsibilities: Acted as the lead business analyst of the Product suite which ensured that the mortgage loan borrowers fully understand the full terms of their loans before any closure. The product ensured compliance with all CPFB (Consumer Protection Financial Bureau) regulatory requirements
- Led the re-design of products with focus on providing more transparency to consumers around ‘closing disclosures’ and Fees, while maximizing the automation for closing process
- Delivered 3 phases of projects against aggressive timelines and budget constraints. Projects were deemed successful and complied with all of CFPB guidelines
- Nov 2008 – May 2011: Technical lead for Loan Originations Sales Support Product
- Technical Environment & Processes: J2EE based development environment. Agile Scrum process
- Product Background & Specific Responsibilities: Acted as the technical lead for Loan Origination Sales support system, which helped mortgage Sales reps by providing them recommendation on different mortgage products, per customer’s unique mortgage needs
- Led the development of product advisor tool which provided interface to Mortgage Sales Representative, Best Fit and Close fit for product and programs offerings based on customer information
- Tool saved an average of 4 minutes per application
- Successfully delivered multiple agile sprints and releases
- Leveraged Agile methodology and processes to provide a high quality product, even though teams were geographically distributed
- July 2005 – Oct 2008: Technical Lead for Mortgage Appraisal Settlement Services & ABN-AMRO Integration
- Technical Environment & Processes: J2EE based development environment
- Product Background & Specific Responsibilities: Successfully led 30 offshore resources to do impact analysis on 25 major IT systems. The program budget was ~30,000 hrs with fully dedicated, 5 FTE and 30 offshore resources
- Worked with varies business and technology teams to re-design Citi’s fees structure to be compliant with Real Estate settlement and procedures act enforced by Department of Urban Housing and Development (HUD)
- Worked with CTO teams to use the CITI approved tech stack for designing the new Fee app to disclose GFE based on regulatory guidelines
Senior Software Engineer
Verizon
03.2004 - 07.2005
- Supported the delivery management system for Verizon Yellow Pages to enable placement of third party advertisements and listings.
- Developed “Application Integrated Messaging Services” which is a messaging and collaboration platform that allows customer service representatives to quickly and easily communicate with Verizon’s Help Desk teams
Software Consultant
Hewlett Packard
09.2003 - 03.2004
- Designed and implemented a module for the content delivery system. This module reads from the proprietary data sources and publishes content via XML repositories.
Software Consultant
SPRINT
12.2001 - 09.2003
- Managed the technical design, development and delivery of a customer services application which performed various account management functions such as new accounts creation, existing account maintenance and phone number portability from different carriers.
Analyst
Indian Telephone Industries
09.1998 - 12.2001
- Analyzed requirements and developed a software system, which provided a unified gateway for all the communication Medias such as voice to email, fax to email, and data to e-mail using Voice Over Internet Protocol.
Education
Bachelor of Engineering - Electronics and Communication
UNIVERSITY OF MADRAS FACULTY OF ENGINEERING
01.1994 - 01.1998
Skills
Strategic product roadmapping
Product lifecycle management
Pricing strategy
Brand development
Go-to-market strategies
Product enhancement
Cross-functional collaboration
Strategic planning
Certification
Product Management Certification, Cornell University
Training
- Several trainings related to developing leadership in technology and AGILE
- Program management trainings
- Sun certifications for JAVA and J2EE technologies
- Product trainings for Chordiant, Tibco and Weblogic
Additional Information - Citizenship
US Citizen
Accomplishments
- Collaborated with team that grew from 4 to 100, in the development of DesignMyHome, ILG in home built Virtual design Studio.
- Achieved onboarding 350 + builders and 1000 + communities by completing way to support purchase orders for builders to help in construction of home with accuracy and efficiency.
- Resolved product issue through consumer testing.
Affiliations
Product management from Cornell University.
Certificates
Product Management Certification from Cornell completed in March, 2022
Timeline
Sr. Product Manager / Director
Interior Logic Group (ILG)
01.2022 - Current
Vice-President / Product Manager
Citi
07.2005 - 12.2021
Senior Software Engineer
Verizon
03.2004 - 07.2005
Software Consultant
Hewlett Packard
09.2003 - 03.2004
Software Consultant
SPRINT
12.2001 - 09.2003
Analyst
Indian Telephone Industries
09.1998 - 12.2001
Bachelor of Engineering - Electronics and Communication
UNIVERSITY OF MADRAS FACULTY OF ENGINEERING
01.1994 - 01.1998
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