SWAYTHA RAMAKRISHNAN
College Station,TX
Summary
Driven Systems Administrator with years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication, collaboration, researching and analyzing data, entering data, managing time, multitasking.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Systems Administrator II
Prairie View A&M University
10.2021 - Current
- Collected, analyzed, reviewed, documented, and defined the scope based on business needs and requirements.
- Sent batch email communications using communication tools to inform students about urgent Financial Aid news.
- Enter data and upload documents/ files to the Banner Database as per client requirements.
- Created around 30 business process documents on IT operations for various business requirements and uploaded to shared drive
- Collaborated and organized meetings to bridge the gap between the vendor IT technical team (understanding business needs) and the client team (understanding the software tools, their functionalities, and technical terminologies)
- Fixed software issues for staff
- Monitored online community for updates on Ellucian Banner releases, filed cases/defects, and latest documentation
- Developed test plans for testing system configuration/maintenance Banner patches/installations and performed Enhancement and Regression testing
- Represented functional areas at institution meetings and oversaw liaison relations with the client department and IT staff
- Work with Banner DBA for test environment clones, Banner patch installations
- Develop and test reports/dashboards/SQL scripts using the Argos reporting tool
- Created/maintained and updated various in-house reports with Argos reporting tool based on the business requirements and using Banner's database
- Write SQL queries (Population selection) on Banner admin to fetch data from banner tables based on business requirements
- Updating around 100s of Popsels/rules/algorithms having old banner table fields as part of the new FAFSA simplification changes
- Mentored and trained team for business processes, applications and tasks using the Banner ERP system
- Website enhancements, and file transfers to/from federal systems CPS/COD/NSLDS
- Used the UC4 Automic tool to build and administer UC4 process flows in UC4 Dev environment and then promote to PROD after testing, for business processes like Data load, File transfer to federal systems like COD, CPS (now FPS)
- Maintained, reviewed Banner Security Class access for different staff roles and created tickets on Team Dynamix to add users to different security classes based on their job roles
- Worked on fixing job errors/abends in UC4
- Created tickets/incidents to vendor IT team for unresolved errors
Graduate TA (CS Department)
Prairie View A&M
09.2019 - 05.2021
- Updated Alumni records on Ellucian Banner, compared social media analytics post reach that raised alumni from 150 to 2000
- Utilized Excel to analyze and collect survey data for course feedback metrics that improved lecture quality by 70%
- Mentored students with C++ programs, and web design using HTML, and CSS
- Assisted instructor with grading
- Assisted in university website enhancements
- Utilized retention schedule to keep the admin records up to date.
Engineer Trainee
Cognizant
10.2011 - 12.2016
- Monitoring test environments, incidents, troubleshooting, handling stakeholder calls, chats, and environment support operations
- DB error fixes, profile access, Code shipment, batch scheduling, COBOL analysis, CICS, LPAR performance check
- Created/Maintained database objects
- Wrote many SQL queries on test DB tables
- Organized status meetings between the offshore team and UK client to meet SLA and project requirements elicitation
- Mentored, created process documents (20), and managed 30 teammates on testing ATM, VISA, and CICS API transactions.
Education
MSCS -
Prairie View A&M University (PVAMU), Texas
05.2021
BE CS -
Nagpur University, India
06.2011
Skills
- Problem solving
- Flexibility
- Communication
- Customer Service
- Office 365
- Organization
- Scheduling
- Event Coordination
- Team Work
- SQL
- Python
- R
- HTML
- CSS
- PHP
- Oracle
Certification
- ITIL Foundation - May 2013
- Data Science and Analytics Workshop PVAMU - July 2021
- NASFAA Student Eligibility Credential - April 2023- forever
Graduate Courses And Workshops
- Operating systems
- Data Science and Analytics
- Software Processes
- Networking
- Algorithms
- DB
- Comp. Architecture
- FPL
- Masters Project
Coursework
- FERPA Basics
- FAFSA Overview
- Ellucian Banner Basics
- Ellucian Training Center for Financial Aid Module
- FSA Training Center
- NASFAA Student Eligibility
- Business Analysis Foundations
- Power BI- LinkedIn Learning
Honors And Awards
- Nominated for the Outstanding Student - Feb 2020
- Nominated for Excellent Graduating student of CS at PVAMU - May 2021
- Best Fresher Award - June 2012
- Above and Beyond Performance Award (Cognizant, QAEBS team) - Nov 2014
Projects
FAFSA Simplification, 04/2023, Present, Make business decisions with the Director and other appropriate officials about Housing and Federal Work Study questions which have been removed in 2024-2025 FAFSA., Utilized scripts provided by Ellucian to identify the rules/popsels/algorithms that use the old fields which are going to be removed for upcoming aid year., Update the popsels to either replace the old banner fields with new fields or remove the fields completely if not required. SAI Modeling Tool, 05/2023, Present, Utilized the Student Aid Index Modeling tool developed by NASFAA to estimate how the new change will impact student need, financial aid budget for the Director of Student Financial Services., Created SQL query and report to pull a list of all students who completed FAFSA for the previous aid year and uploaded the student data to the Modeling tool. Smart Billboard for targeted advertising using Image Processing and Machine Learning Classifiers, 01/2021, 05/2021, Designed a billboard prototype using a webcam to capture customer images. Utilized OpenCV for image processing based on age and gender., Used ML classifier to predict the appropriate timeslot to display the relevant ads to the targeted audience. Car rental database, restaurant system, and Student study website using PHP, MySQL, HTML, CSS, and JS., Developed a dynamic website for car rental and restaurant systems and analyzed business, market, and SWOT analyses. Auto Fuel Dispenser, SAND Program - Sainsbury's Migration, Verde disintegration projects for Cognizant banking client, Performed batch operations, code shipments, test environment delivery, and incidents for migrating 200,000 customers.
Training
- TCC Conference - May 2022
- Elive 2022 (Attended Online) - March 2022
- Elive 2023 (New Orleans) - March 2023
Timeline
Systems Administrator II
Prairie View A&M University
10.2021 - Current
Graduate TA (CS Department)
Prairie View A&M
09.2019 - 05.2021
Engineer Trainee
Cognizant
10.2011 - 12.2016
MSCS -
Prairie View A&M University (PVAMU), Texas
BE CS -
Nagpur University, India
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