Isaiah Kelso

• Client Onboarding & Offboarding
• Support Customer Call Queue and Ticket Entries
• Install hardware and Software on Supported Systems
• Facilitate and work with Third Party Vendors for unsupported Equipment.

Travel Contract Position, Started as a general worker, trained in the following, Office Work, Warehousing, Asst Warehouse Management.

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Assisted with set up of tables, chairs and other equipment for community and employee events.
• Maintained safe and clean work environment by keeping warehouse work areas neat, floors clean and goods safely stacked.
• Monitored compliance of safety policies and procedures and coordinated protective gear for workers to maintain safe conditions.

• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Maintained office PCs, networks and mobile devices.
• Responded to support requests from End-Users and patiently walked individuals through basic troubleshooting tasks.
• Managed Servers and Management PC's remotely for Scheduled and Preventative Maintenance
• Intermediate to Advanced Troubleshooting Solutions for End-Users to accomplish daily task and responsibilities

• Implemented documentation procedures for corrective and preventive maintenance to track trends in machine failures.
• Read and interpreted machine manuals and work orders to perform required maintenance and service.
• Inspected and listened to Various Dairy machines and equipment to locate cause(s) of malfunction.
• Maintained preventive program to keep equipment operating, minimizing down time and increasing productivity.
• Dismantled machines and equipment to gain access to problem areas

• Constant learning of construction concepts and applications
• General knowledge of building materials and their uses on the job site
• Communicated effectively to customers with little to no background with operational progress
• Safely operated hazardous powered machinery