Swenessa Edwards
Valdosta,Georgia
Summary
Dedicated and customer-focused professional with a strong background in sales, customer service, and administrative support. Passionate about providing exceptional passenger experiences, ensuring safety, and delivering top-tier service. Highly adaptable, detail-oriented, and a proactive team player with excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Counsellor
Institute of Private Enterprise Development
12.2023 - 01.2024
- Provided personalized service to clients, ensuring their needs were met professionally and efficiently
- Built strong relationships with diverse individuals through field visits and in-office interactions
- Conducted assessments and guided clients through financial procedures with clarity and patience
- Maintained meticulous records and handled sensitive information with confidentiality
Insurance Clerk
Insurance Brokers Guyana Limited
10.2021 - 12.2023
- Assisted clients in selecting the best insurance plans by providing clear, concise information
- Managed high volumes of client interactions via phone, email, and in-person meetings
- Processed policy renewals, addressed concerns, and resolved issues promptly
- Trained and mentored two new employees, ensuring they understood company policies and delivered high-quality service
- Maintained detailed and organized documentation to ensure compliance and efficiency
Sales Representative & Marketing Officer
Undress Lingerie and Underwear Store
02.2020 - 09.2021
- Delivered exceptional customer service, ensuring each customer had a personalized shopping experience
- Effectively communicated product benefits, assisted with sizing, and addressed customer concerns
- Managed online and in-person sales, demonstrating adaptability in various service environments
Education
BSc - Agriculture (General)
University of Guyana
11.2022
Associate Degree - Humanities and Tourism
Berbice High School
09.2018
Skills
- Exceptional customer service and communication skills
- Conflict resolution and problem-solving
- Strong adaptability in fast-paced environments
- Team-oriented with leadership and mentoring experience
- Detail-oriented and highly organized
- Proficient in Microsoft Office and digital platforms
Certification
- NEBOSH International General Certificate in Occupational Health & Safety, Nations University, 2024
- US Embassy Youth Ambassadors Career Mentorship Program, 2022
- University of Guyana Human Relations Course, 2021
Passions
- Travel and cultural engagement
- Customer service and hospitality
- Public speaking and communication
- Team collaboration and leadership
References
References available upon request.
Timeline
Business Counsellor
Institute of Private Enterprise Development
12.2023 - 01.2024
Insurance Clerk
Insurance Brokers Guyana Limited
10.2021 - 12.2023
Sales Representative & Marketing Officer
Undress Lingerie and Underwear Store
02.2020 - 09.2021
BSc - Agriculture (General)
University of Guyana
Associate Degree - Humanities and Tourism
Berbice High School
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