Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Swetali Khapekar

Santa Clara,CA

Summary

Strategic and results-driven Executive Program Management Leader with over 18 years of experience leading enterprise-scale technology, operations, and digital transformation initiatives. Directed an Enterprise PMO and oversaw a team of 17+ program and project managers. Demonstrated success in building and guiding high-performing global teams, driving operational excellence, and delivering multimillion-dollar programs across fintech, biotech, and technology sectors. Skilled in Agile transformation, data-informed decision-making, cross-functional leadership, and stakeholder engagement. Recognized for optimizing portfolios, managing M&A integrations, and championing innovation within complex organizations.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Director-Lead Program Manager

Visa Technology and Operations LLC.
Foster City, CA
11.2022 - 10.2024
  • Lead end-to-end program planning, budgeting, and resource allocation to ensure strategic alignment and maximize team effectiveness.
  • Streamlined and standardized key processes, introducing automation to enhance decision-making and optimize resource utilization. Designed and implemented Quarterly Execution Planning (QEP), Quarterly Business Review (QBR) processes, and automated portfolio dashboards for Value-Added Services (VAS), Issuing Solutions (IS), Acceptance Solutions (AS), and Risk & Identity Services (RIS).
  • Enhanced project lifecycle visibility, ensuring on-time delivery and transparent communication. Held biweekly meetings with senior leadership and cross-functional stakeholders to align objectives and gather feedback.
  • Directed global technology initiatives, aligning teams with long-term roadmaps and driving innovation throughout the organization.
  • Fostered cross-functional collaboration to deliver high-impact solutions, support strategic objectives, and embed a culture of continuous improvement. Proactively identified risks and implemented mitigation strategies across all programs and portfolios.
  • Championed Agile transformation efforts, significantly boosting developer productivity and project delivery through modern methodologies and iterative improvements.
  • Leveraged data analytics to monitor program health, track key performance indicators (KPIs), objectives and key results (OKRs), and maintain dynamic, insight-driven portfolio dashboards.

Manager-Engineering Senior Program Manager

PayPal Inc.
San Jose, CA
09.2021 - 10.2022
  • Oversaw complex technical portfolios and led a team of Program Managers to deliver programs aligned with the product lifecycle.
  • Supported regulatory compliance and integration efforts during pre- and post-acquisition phases for PayPal Honey.
  • Defined and executed go-to-market strategies for new products, including geographic rollout, timing, scale-up plans, and analytics tracking.
  • Created critical program documentation for major software releases, managing multiple concurrent launches.
  • Drove execution of multi-stakeholder technical initiatives, enhancing product lifecycle management and operational efficiency.
  • Designed and implemented pilot programs for new product capabilities, establishing robust Go/No-Go criteria to ensure launch readiness.
  • Developed detailed program documentation, instituted performance metrics (KPIs), and refined processes to meet fast-paced deployment timelines.

Head of PMO-Senior Director PMO

Ambry Genetics.
Aliso, CA
03.2021 - 09.2021
  • Lead the strategic program portfolio at Ambry, guiding program and project managers in developing and managing comprehensive roadmaps, including resource planning, execution, monitoring, and closure.
  • Inspire, mentor, and empower a high-performing team of 17+ professionals, fostering career growth and leadership development.
  • Manage product roadmaps and process architecture, and drive the enterprise-wide implementation and training of Lean Six Sigma (LSS) methodologies to promote continuous improvement.
  • Proactively communicate key objectives, risks, success metrics, and milestone updates to the Executive team to ensure transparency and alignment.
  • Promote operational excellence through close collaboration with cross-functional partners across Commercial, IT, R&D, Legal, Operations, Pharma Services, and Finance.
  • Facilitate effective communication, negotiation, and issue resolution with internal and external stakeholders, customers, and cross-functional teams.

Senior Manager- Services Program Manager

Juniper Networks.
Sunnyvale, CA
10.2010 - 01.2021
  • Led the Program Management Office for a $1.2B Global Services organization, delivering on strategic growth objectives and driving operational excellence.
  • Directed high-impact strategic programs generating over $500M in lifetime revenue, steering global cloud transformation initiatives and accelerating AWS migration to enhance scalability and efficiency.
  • Managed global implementations of SAP CRM, ERP, and Siebel systems, supporting critical Privacy and Data Governance compliance efforts.
  • Oversaw the successful migration of 75+ Global Services applications to AWS, achieving $3M in cost savings over two years through optimized resource allocation.
  • Spearheaded the launch of Juniper Digital Assistant, an AI-powered chatbot that improved customer support across digital platforms.
  • Defined a comprehensive two-year roadmap for enterprise-wide Digital Transformation, focusing on innovation in digital experience, automation, and customer engagement.

Project Manager, Support Analyst

Citigroup Private Equity Services.
New York, NY
11.2006 - 10.2010
  • Supported executive leadership by delivering strategic insights and ensuring successful, high-impact project outcomes.
  • Led the integration of the BISYS acquisition, facilitating a seamless transition and system alignment while establishing innovative M&A processes to support long-term growth.
  • Designed and implemented scalable Private Equity Processing systems, enhancing operational efficiency through targeted resource planning and comprehensive training programs.

Education

Master of Science - Computer Science

New Jersey Institute of Technology
Newark, NJ

Bachelor of Engineering - Information Technology

Veermata Jijabai Technological Institute
Mumbai, India

Skills

  • Program management
  • Team leadership
  • Stakeholder management
  • Merger and acquisition integration

Certification

  • Project Management Professional (PMP), PMI, 2011
  • Leadership and Management Certification Program, UC Berkeley Extension, Q3 2026

Timeline

Director-Lead Program Manager

Visa Technology and Operations LLC.
11.2022 - 10.2024

Manager-Engineering Senior Program Manager

PayPal Inc.
09.2021 - 10.2022

Head of PMO-Senior Director PMO

Ambry Genetics.
03.2021 - 09.2021

Senior Manager- Services Program Manager

Juniper Networks.
10.2010 - 01.2021

Project Manager, Support Analyst

Citigroup Private Equity Services.
11.2006 - 10.2010

Master of Science - Computer Science

New Jersey Institute of Technology

Bachelor of Engineering - Information Technology

Veermata Jijabai Technological Institute

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