Swetha Nandipati

• Represented organization positively and professionally while providing community with much-needed services.
• Self-motivated, with a strong sense of personal responsibility.
• Participated in training sessions to enhance skills, remaining knowledgeable about best practices for patient care.
• Provided administrative support by filing documents, coordinating charts and answering phones.
• Supported hospital staff in daily tasks, resulting in improved efficiency and patient satisfaction.

As a student who did multiple team projects on health care subjects

• Analyzed financial statements to identify areas of improvement in business operations.
• Gathered data for market research projects and analyzed findings to make recommendations.
• Epic hands on as a part of curriculum Epic ambulatory scheduling by Dr.Timothy Stephens
• Advised on best practices for using Epic systems for optimal efficiency and accuracy.
• Operations management
• Revenue cycle management
• Health care informatics (SQL)
• Insurance billing and verification

• Presented complex technical concepts in clear manner suitable for non-technical audiences.
• Evaluated business processes for improvement opportunities through automation or streamlining.
• Identified gaps between current state and desired future state operations.
• Created detailed process flows and user stories to document system requirements and design solutions.
• Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
• Analyzed existing systems and processes to identify areas of improvement.
• Prepared documentation summarizing findings from stakeholder meetings and workshops.
• Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
• Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
• Developed reports using SQL queries to track progress against key performance indicators.
• Conducted interviews with subject matter experts to gather information on existing systems and procedures.
• Gathered feedback from end users regarding usability issues related to applications or systems.
• Communicated complex findings clearly through visualizations and presentations.
• Drafted functional specifications documents outlining project scope, objectives and deliverables.
• Managed diverse projects for data capture, storage and forecast analysis.
• Identified or monitored current and potential customers using business intelligence tools.

• Greeted patients, verified insurance information and collected copays.
• Verified patient demographics, entered data into electronic health record system and provided support to physicians.
• Assisted with scheduling tests or other procedures as requested by physicians or other healthcare providers.
• Prepared and maintained accurate medical charts for each patient visit.
• Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
• Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
• Maintained a clean reception area by restocking supplies, cleaning furniture surfaces and vacuuming carpets.
• Scheduled appointments, managed patient records and updated medical histories.
• Coordinated with insurance companies regarding payment verification processes prior to delivering treatment plans.
• Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
• Greeted and checked in patients, updating patient information in computer system.
• Maintained confidentiality of patient information according to HIPAA regulations.
• Handled incoming mail including sorting letters according to departmental guidelines.
• Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
• Provided customer service to patients including answering questions about treatments or services offered by the practice.
• Performed data entry tasks related to billing and collections procedures.
• Verified insurance coverage for appointments and collected co-payments as required.
• Retrieved faxes and uploaded documents to patient charts to assist clinical staff.

• Maintained accurate patient records including digital x-rays, medical histories and treatment notes.
• Analyzed X-rays and reviewed patients' health backgrounds to devise appropriate treatment course.
• Provided emergency care for patients suffering from pain or trauma due to accidents or injuries involving their mouth or jaw area.
• Educated patients about proper oral hygiene practices.
• Performed oral examinations, charting existing dental conditions and treatment plans.
• Participated in continuing education programs related to new developments in dentistry.
• Administered local anesthetics prior to performing dental procedures.
• Provided preventive care advice to patients regarding diet, teeth brushing, flossing and use of fluoride.
• Reviewed medical history forms completed by patients prior to each appointment.
• Extracted decayed or impacted teeth using surgical instruments.
• Placed sealants on children's teeth to protect them from cavities.
• Developed individualized treatment plans based on patient needs and preferences.
• Conducted endodontic treatments when necessary.
• Examined radiographs to identify caries, tumors, cysts and other problems related to oral health.
• Performed periodontal scaling and root planing to treat gum disease.
• Assisted in the placement of dental implants by preparing the implant sites and taking impressions for restoration fabrication.
• Assisted in training new staff members on clinical protocols and procedures.
• Completed restorative procedures such as fillings, crowns and bridges.
• Repaired fractured teeth with composite resin materials or metal and porcelain restorations as needed.
• Prescribed medications such as antibiotics or pain relievers as needed.
• Consulted with specialists regarding complex cases requiring additional expertise.
• Utilized advanced prosthodontic techniques for the fabrication of dentures and partial dentures.
• Ordered laboratory tests for diagnosis of certain diseases or disorders.
• Performed root canals, filled cavities and instructed patients on pain management to repair dental structures with minimal discomfort to patients.
• Placed fillings, temporary crowns and bridges after surgical procedures, protecting teeth long term or until permanent dental restorations or prosthetics were created.
• Followed up with patients after procedures for proper pain management.

• Managed overall workflow of projects from conception to completion.

• Performed high end dental surgical procedures
• Ensured infection control protocols were followed diligently.
• Implemented best practices in pain management techniques.
• Participated in ongoing professional development programs.