SWETHA UDAYKIRAN
Werribee,Australia
Summary
Reliable and customer-focused professional with experience in customer service and business process operations. Skilled in communicating with customers, resolving queries, handling email support, preparing reports, and working effectively in team environments. Possess strong computer skills, attention to detail, and a positive attitude. Seeking a retail team member position where I can contribute excellent customer service and develop local Australian work experience.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Consultant
Trianz Consulting, India
03.2011 - 06.2012
- Handled customer enquiries through phone and email support.
- Resolved customer issues while maintaining service quality standards.
- Prepared reports and maintained accurate records.
- Worked collaboratively to achieve team targets and deadlines.
Field Support Executive (Data Entry)
IBM India Limited
11.2009 - 02.2010
- Assisted customers with enquiries and provided timely solutions.
- Processed customer requests and maintained documentation.
- Demonstrated strong communication and problem-solving skills.
Senior Process Executive
Infosys Bpo Limited
11.2005 - 10.2009
- Performed accurate data entry and record management.
- Generated reports and maintained data quality standards.
- Worked efficiently in a target-driven environment.
- Utilized computer applications and internal systems daily.
Education
Bachelor of Science (B.Sc.) - undefined
Bangalore University
Skills
Customer Service/Assistance
Communication Skills
Teamwork and Collaboration
Problem Solving
Email Support
Data Entry and Reporting
Computer Skills (Microsoft Office)
Time Management
Attention to Detail
Languages
English
Full Professional
Timeline
Consultant
Trianz Consulting, India
03.2011 - 06.2012
Field Support Executive (Data Entry)
IBM India Limited
11.2009 - 02.2010
Senior Process Executive
Infosys Bpo Limited
11.2005 - 10.2009
Bachelor of Science (B.Sc.) - undefined
Bangalore University
Section name
- Visa: Subclass 482 Dependent Visa with unlimited work hours
- Full Work Rights in Australia
- Available for weekday, evening, and weekend shifts
- Based in Werribee, Victoria