Job Search Status
Open to workDesired start date: Open to discussion
Work Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal WorkLocation Preference
RemoteHybridLocation: Colorado Springs, CO, US
Open to relocation: Yes
Open To Work
JESSICA HENDON
Business Professional
Colorado Springs,CO
Work Preference
Overview
25
25
years of professional experience
8
8
Years of College
Work History
Process Server
ABC Legal
Colorado Springs, CO
04.2020 - Current
- Managed service of legal documents, ensuring compliance with local regulations.
- Coordinated logistics for document delivery, reducing turnaround times significantly.
- Developed strong relationships with clients and legal professionals to enhance service efficiency.
- Trained new staff on best practices for effective process serving and client communication.
- Oversaw complex cases involving multiple parties, ensuring timely resolution of issues.
- Resolved disputes related to service execution through effective negotiation and problem-solving skills.
- Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
- Provided proof of service in form of affidavit.
- Achieved high success rate in locating hard-to-find individuals through diligent research efforts using public records databases and other resources.
- Upheld ethical standards by maintaining confidentiality of sensitive client information at all times.
- Tracked down 250 defendants per month to serve legal documents.
- Processed legal documents for timely delivery to ensure compliance with court requirements.
- Served legal documents in compliance with court regulations and deadlines.
- Maintained accurate records of service attempts and outcomes using case management software.
- Assisted in training new process servers on best practices and protocols.
- Developed efficient routes to optimize service delivery and reduce time spent per assignment.
- Maintained detailed records of service attempts, ensuring accurate reporting and successful case resolutions.
- Researched defendants' schedules, social media, and analyzed personal records to locate defendants.
- Handled conflict resolution professionally when encountering confrontational situations during document deliveries, maintaining composure under pressure.
- Ensured compliance with state regulations through proper completion of affidavits and other required documentation.
- Investigated facts and law of cases, using pertinent sources to determine causes of action and to prepare cases.
First Assistant Manager
Skechers
Colorado Springs, CO
11.2021 - 09.2025
- Led team in daily operations, ensuring adherence to company policies and standards.
- Implemented training programs for new employees, enhancing onboarding efficiency and knowledge retention.
- Analyzed performance metrics, identifying areas for improvement and implementing strategic solutions.
- Coordinated inventory management processes, optimizing stock levels and reducing discrepancies.
- Streamlined operational processes, reducing errors and improving overall efficiency.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Established team priorities, maintained schedules and monitored performance.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed daily cash handling procedures, ensuring accuracy in transactions and maintaining financial security.
- Conducted performance evaluations and provided constructive feedback to employees.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established rapport with customers through personalized interactions that fostered loyalty while driving repeat business.
Independent Contractor
Self Employed Services
Colorado Springs, CO
04.2020 - 09.2024
- Led project initiatives to enhance operational efficiency and streamline processes.
- Developed strategic partnerships to expand service offerings and improve client satisfaction.
- Mentored junior contractors, fostering skill development and improving team performance.
- Implemented quality control measures to ensure compliance with industry standards and regulations.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Consulted with customers to assess needs and propose optimal solutions.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Created and managed project plans, timelines and budgets.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Retail Manager
Walgreens
Colorado
11.2017 - 11.2023
- Led team in achieving sales targets through effective inventory management and customer engagement strategies.
- Developed and implemented training programs to enhance staff performance and product knowledge.
- Streamlined operations by optimizing scheduling and resource allocation, improving efficiency across departments.
- Analyzed sales data to identify trends, adapting merchandising strategies to maximize profitability.
- Contributed to company-wide initiatives by participating in regional manager meetings, sharing best practices, and collaborating on strategy development.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Controlled store inventory and reviewed cash handling and operations reports.
- Fostered customer-first culture, training staff in advanced customer service techniques.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Monitored compliance with safety regulations, ensuring a secure shopping experience for customers and employees.
- Revamped product displays to enhance visual appeal and stimulate interest.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
Skills
- Payroll processing
- Microsoft Excel proficiency
- Payroll adjustments
- Maintaining files
- Wage verification
- Payroll tax filing
- Reviewing data
- Checking time cards
- Year-end reporting
- Employee relations
- Direct deposit setup
- Investigating discrepancies
- Report writing
- Benefits administration
- Overtime calculation
- Tax compliance
- Compiling data
- Payroll auditing
- Expense reimbursements
- Payroll deductions
- Processing mileage
- Producing reports
- Payroll policies
- Direct deposit processing
- Garnishment processing
- Tracking leave
- Payroll software
- General ledger maintenance
- Data entry
- Bookkeeping
- Records management
- Quickbooks
- Report preparation
- New employee onboarding
- Accounts receivable
- Accounts payable
- Thoroughness
- Financial software
- Recording data
- Analyzing information
- Filing
- Information protection
- ADP payroll
- Timesheet review
- Timesheet verification
- Payroll calculation
- Payroll software proficiency
- E-mail and telephone communication
- Attention to detail
- Tracking wage garnishments
- Multi-state payroll
- Child support orders
- General ledger
Education
MBA - Business Administration And Management
Southern New Hampshire University
Hooksett, NH09.2025
Master of Science - Psychology
Southern New Hampshire University
Hooksett, NH05.2023