Work Preference
Overview
Work History
Skills
Education
Manager
JESSICA HENDON
Open To Work

JESSICA HENDON

Business Professional
Colorado Springs,CO

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

RemoteHybrid
Location: Colorado Springs, CO, US
Open to relocation: Yes

Salary Range

$60000/yr - $200000/yr

Important To Me

Work-life balanceCompany CulturePersonal development programsWork from home optionCareer advancementFlexible work hours

Overview

25
25
years of professional experience
8
8

Years of College

Work History

Process Server

ABC Legal
Colorado Springs, CO
04.2020 - Current
  • Managed service of legal documents, ensuring compliance with local regulations.
  • Coordinated logistics for document delivery, reducing turnaround times significantly.
  • Developed strong relationships with clients and legal professionals to enhance service efficiency.
  • Trained new staff on best practices for effective process serving and client communication.
  • Oversaw complex cases involving multiple parties, ensuring timely resolution of issues.
  • Resolved disputes related to service execution through effective negotiation and problem-solving skills.
  • Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
  • Provided proof of service in form of affidavit.
  • Achieved high success rate in locating hard-to-find individuals through diligent research efforts using public records databases and other resources.
  • Upheld ethical standards by maintaining confidentiality of sensitive client information at all times.
  • Tracked down 250 defendants per month to serve legal documents.
  • Processed legal documents for timely delivery to ensure compliance with court requirements.
  • Served legal documents in compliance with court regulations and deadlines.
  • Maintained accurate records of service attempts and outcomes using case management software.
  • Assisted in training new process servers on best practices and protocols.
  • Developed efficient routes to optimize service delivery and reduce time spent per assignment.
  • Maintained detailed records of service attempts, ensuring accurate reporting and successful case resolutions.
  • Researched defendants' schedules, social media, and analyzed personal records to locate defendants.
  • Handled conflict resolution professionally when encountering confrontational situations during document deliveries, maintaining composure under pressure.
  • Ensured compliance with state regulations through proper completion of affidavits and other required documentation.
  • Investigated facts and law of cases, using pertinent sources to determine causes of action and to prepare cases.

First Assistant Manager

Skechers
Colorado Springs, CO
11.2021 - 09.2025
  • Led team in daily operations, ensuring adherence to company policies and standards.
  • Implemented training programs for new employees, enhancing onboarding efficiency and knowledge retention.
  • Analyzed performance metrics, identifying areas for improvement and implementing strategic solutions.
  • Coordinated inventory management processes, optimizing stock levels and reducing discrepancies.
  • Streamlined operational processes, reducing errors and improving overall efficiency.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Established team priorities, maintained schedules and monitored performance.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and maintaining financial security.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established rapport with customers through personalized interactions that fostered loyalty while driving repeat business.

Independent Contractor

Self Employed Services
Colorado Springs, CO
04.2020 - 09.2024
  • Led project initiatives to enhance operational efficiency and streamline processes.
  • Developed strategic partnerships to expand service offerings and improve client satisfaction.
  • Mentored junior contractors, fostering skill development and improving team performance.
  • Implemented quality control measures to ensure compliance with industry standards and regulations.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
  • Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Created and managed project plans, timelines and budgets.
  • Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Retail Manager

Walgreens
Colorado
11.2017 - 11.2023
  • Led team in achieving sales targets through effective inventory management and customer engagement strategies.
  • Developed and implemented training programs to enhance staff performance and product knowledge.
  • Streamlined operations by optimizing scheduling and resource allocation, improving efficiency across departments.
  • Analyzed sales data to identify trends, adapting merchandising strategies to maximize profitability.
  • Contributed to company-wide initiatives by participating in regional manager meetings, sharing best practices, and collaborating on strategy development.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Fostered customer-first culture, training staff in advanced customer service techniques.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Monitored compliance with safety regulations, ensuring a secure shopping experience for customers and employees.
  • Revamped product displays to enhance visual appeal and stimulate interest.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.

Skills

  • Payroll processing
  • Microsoft Excel proficiency
  • Payroll adjustments
  • Maintaining files
  • Wage verification
  • Payroll tax filing
  • Reviewing data
  • Checking time cards
  • Year-end reporting
  • Employee relations
  • Direct deposit setup
  • Investigating discrepancies
  • Report writing
  • Benefits administration
  • Overtime calculation
  • Tax compliance
  • Compiling data
  • Payroll auditing
  • Expense reimbursements
  • Payroll deductions
  • Processing mileage
  • Producing reports
  • Payroll policies
  • Direct deposit processing
  • Garnishment processing
  • Tracking leave
  • Payroll software
  • General ledger maintenance
  • Data entry
  • Bookkeeping
  • Records management
  • Quickbooks
  • Report preparation
  • New employee onboarding
  • Accounts receivable
  • Accounts payable
  • Thoroughness
  • Financial software
  • Recording data
  • Analyzing information
  • Filing
  • Information protection
  • ADP payroll
  • Timesheet review
  • Timesheet verification
  • Payroll calculation
  • Payroll software proficiency
  • E-mail and telephone communication
  • Attention to detail
  • Tracking wage garnishments
  • Multi-state payroll
  • Child support orders
  • General ledger

Education

MBA - Business Administration And Management

Southern New Hampshire University
Hooksett, NH
09.2025

Master of Science - Psychology

Southern New Hampshire University
Hooksett, NH
05.2023

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JESSICA HENDONBusiness Professional