Swyalia Jenkins
Savannah,GA
Summary
I'm eager to contribute to a dynamic team and help streamline freight movements while maintaining high standards of safety and professionalism.
Overview
8
8
years of professional experience
Work History
Security Supervisor
Sunstates Security
12.2018 - Current
- Managed security staff schedules, providing leadership and support during on call duties and emergency situations.
- Monitored and managed the entry and exit of cargo at various ports, ensuring compliance with safety regulations and protocols.
- Recorded and maintained detailed incident reports and transportation logs to ensure accurate and up-to-date records.
Customer Service Representative
Convergy
01.2017 - 01.2018
- Managing large amounts of incoming calls and customer inquiries.
- Identifying and assessing customers needs to achieve satisfaction.
- Provide customer service to provider's offices and facilities in assisting with benefits and eligibility determination.
- Researching claims processing and routing to PCRS for reviews as necessary following UnitedHealthcare standards.
- Streamlined call center processes for improved efficiency and reduced wait times.
Education
High School Diploma -
St. Paul Academy
Savannah, GA08.2013
Skills
- Rapid Learner
- Supervisory Experience
- Strong Attention To Detail And Quality
- Report Generation
- Staff Training
Timeline
Security Supervisor
Sunstates Security
12.2018 - Current
Customer Service Representative
Convergy
01.2017 - 01.2018
High School Diploma -
St. Paul Academy