Sy Easling
West Hollywood,CA
Summary
Dedicated and seasoned server with a proven track record of delivering exceptional customer service and adeptly managing high-volume sections. Eager to contribute to a restaurant's reputation for excellence by providing memorable dining experiences.
Overview
18
18
years of professional experience
Work History
Client Operations Associate
KWM Wealth Advisory
05.2019 - Current
- Provided exemplary service to 350+ high net worth clients, effectively managing service and transactional requests
- Demonstrated strong organizational skills by managing office supplies ordering and generating data reports using Excel
- Offered outstanding telephone support and adeptly directed calls, enhancing overall client experience.
Server
Electric Owl
07.2020 - 12.2022
- Provided exceptional customer service by taking accurate orders, addressing customer inquiries, and ensuring a pleasant dining experience for patrons at a bustling casual restaurant
- Efficiently managed multiple tables, ensuring timely delivery of food and beverages while maintaining a clean and organized workspace to uphold hygiene standards
- Collaborated effectively with kitchen staff and fellow servers to prioritize tasks and streamline service, resulting in improved efficiency and customer satisfaction
- Demonstrated strong communication skills by accurately conveying menu options, specials, and dietary information to guests, contributing to a positive dining experience and increased customer retention.
Server
Katsuya
11.2018 - 03.2020
- Delivered top-tier customer service in a high-end sushi restaurant, catering to the unique preferences and expectations of discerning clientele through personalized recommendations and attentive care
- Executed precise and artful presentation of sushi and sashimi dishes, adhering to rigorous standards of quality and craftsmanship to ensure an exquisite dining experience for patrons
- Collaborated closely with sushi chefs to maintain a deep understanding of menu offerings, ingredients, and preparation techniques, facilitating seamless communication and enhancing service efficiency
- Upheld a refined dining atmosphere by demonstrating mastery of formal service etiquette, including proper tableside manner, wine pairing suggestions, and knowledge of traditional Japanese cuisine, contributing to the restaurant's reputation for excellence.
Server
Firebirds Wood Fired Grill
05.2014 - 10.2018
- Thrived in an upscale casual dining environment, overseeing a 3-6 table section and achieving impressive nightly sales averages, ranging from $1,500 - $2,000
- Played a pivotal role in training new front-of-house staff, contributing to team efficiency and cohesion
- Assumed responsibility for front and back-of-house server side-work during closing shifts.
Server
Applebee’s Grill and Bar
10.2006 - 04.2014
- Managed a bustling 5-8 table section in a fast-paced family dining setting, consistently meeting and exceeding sales targets
- Actively participated in management meetings, demonstrating commitment to team success and operational excellence
- Ensured seamless closing operations by overseeing front and back-of-house server side-work.
Education
Skills
- Exceptional customer service delivery
- Proficient in managing high-volume sections
- Comprehensive menu knowledge and adept at making recommendations
- Skilled in operating POS systems
- Experienced in training and mentorship
- Strong multitasking abilities and proficiency in closing duties
- Customer Service
- Attention to Detail
- Time Management
- Customer interaction
- Cash Handling
- Issue Resolution
- New Hire Training
- Sales expertise
Availability
Weekdays: 5PM to Close
Weekends & Holidays: Open Availablity
References
Available upon request
Timeline
Server
Electric Owl
07.2020 - 12.2022
Client Operations Associate
KWM Wealth Advisory
05.2019 - Current
Server
Katsuya
11.2018 - 03.2020
Server
Firebirds Wood Fired Grill
05.2014 - 10.2018
Server
Applebee’s Grill and Bar
10.2006 - 04.2014
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