Isabel Fletcher
Waynesboro,PA
Summary
Dynamic sales associate with proven expertise at Warehouse Cinema, excelling in point-of-sale operations and exceptional customer service. Recognized for implementing effective upselling techniques and training new team members, enhancing team performance and customer satisfaction. Committed to maintaining a professional demeanor while achieving sales goals and fostering a positive experience.
Overview
3
3
years of professional experience
Work History
Sales Associate
Warehouse Cinema
Hagerstown, MD
08.2023 - 07.2025
- Processed merchandise for purchase while ensuring optimal presentation.
- Managed cash register operations, including counting money and balancing drawers.
- Executed floor moves and maintained displays to keep sales areas organized.
- Adapted sales strategies based on customer feedback to enhance performance.
- Conducted transactions using point-of-sale systems for efficient processing.
- Upsold additional items by assessing customer interests and needs.
- Trained new team members in register operations and customer service protocols.
- Maintained cleanliness of store environment, including lobby and concession areas.
Hospitality Professional
Toledo's Italian Restaurant
Waynesboro , PA
03.2022 - 10.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Managed reservations and coordinated seating to optimize guest experience.
- Maintained cleanliness and organization of dining area throughout shifts.
- Trained new staff on restaurant policies and service techniques.
- Collaborated with kitchen staff to streamline order delivery process.
- Processed payments accurately using POS systems or manually.
- Handled guest inquiries and resolved complaints promptly to ensure satisfaction.
- Monitored inventory levels and restocked supplies as necessary.
Education
High School Diploma -
Waynesboro Area Senior High School
Waynesboro, PA05-2024
Skills
- Point-of-sale operation
- Cash handling and accuracy
- Team training and development
- Quality assurance
- Problem solving and resolution
- Effective communication skills
- Attention to detail
- Time management skills
- Goal tracking and achievement
- Professional demeanor and reliability
- Feedback implementation strategies
- Friendly and outgoing personality
- Multi-tasking abilities
- Service orientation and support
- Verbal and written communication proficiency
- Exceptional customer service delivery
- Dispute mediation skills
- Sales training expertise
- Payment processing efficiency
Timeline
Sales Associate
Warehouse Cinema
08.2023 - 07.2025
Hospitality Professional
Toledo's Italian Restaurant
03.2022 - 10.2022
High School Diploma -
Waynesboro Area Senior High School
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