Rene Cortez
Brownsville
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Sales Associate
Boost Moblie
Brownsville
02.2025 - Current
- Assisted customers with product selection and inquiries.
- Maintained inventory levels and organized stock on shelves.
- Operated cash register and processed customer transactions accurately.
- Ensured cleanliness and organization of sales floor and displays.
- Collaborated with team members to enhance customer service experiences.
- Provided product knowledge to educate customers effectively.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Upsold additional items based on customer interests and needs.
Sales Associate
Ignite Smoke Shop
Brownsville
02.2025 - Current
- Assisted customers with product selection and inquiries.
- Maintained inventory levels and organized stock on shelves.
- Operated cash register and processed customer transactions accurately.
- Ensured cleanliness and organization of sales floor and displays.
- Collaborated with team members to enhance customer service experiences.
- Adhered to safety protocols while handling merchandise and equipment.
- Provided product knowledge to educate customers effectively.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
Sales Associate
Vape City
Brownsville
03.2024 - 02.2025
- Assisted customers with product selection and inquiries.
- Maintained inventory levels and organized stock on shelves.
- Operated cash register and processed customer transactions accurately.
- Ensured cleanliness and organization of sales floor and displays.
- Collaborated with team members to enhance customer service experiences.
- Adhered to safety protocols while handling merchandise and equipment.
- Provided product knowledge to educate customers effectively.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
Sales Associate
Stripes
Brownsville
10.2023 - 03.2024
- Assisted customers with product selection and inquiries.
- Maintained inventory levels and organized stock on shelves.
- Operated cash register and processed customer transactions accurately.
- Ensured cleanliness and organization of sales floor and displays.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Trained new team members in cash register operation, stock procedures, and customer services.
Legal Biller
Law Offices of Ernesto Gamez Jr
Brownsville
04.2023 - 09.2023
- Processed client billing statements accurately and efficiently.
- Reviewed legal documents to ensure proper billing codes were applied.
- Managed payment records and tracked outstanding invoices regularly.
- Communicated with clients regarding billing inquiries and payment statuses.
- Assisted attorneys with billing discrepancies and corrections as needed.
- Maintained detailed records of billable hours and expenses for accuracy.
- Performed daily follow-up on outstanding claims to ensure prompt payment from payers.
- Maintained up-to-date records of all billing activities including charges, adjustments, denials, and collections.
- Utilized billing software to create and submit large numbers of client invoices each day.
Education
Medical Coding And Billing - Medical Coding And Billing
National Healthcare Association
Brownsville, Texas 10.2021 - 05.2022
Skills
- Customer service
- Product knowledge
- Point-of-sale operation
- Inventory management
- Visual merchandising
- Team collaboration
- Sales techniques
- Cross-selling strategies
- Conflict resolution
- Time management
- Effective communication
- Adaptability to change
- Attention to detail
- Stocking and receiving
- Upselling and cross selling
- Sales goals attainment
- Money handling
- Cash handling
- Point of sale operation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Microsoft Office Expert
Timeline
Sales Associate
Boost Moblie
02.2025 - Current
Sales Associate
Ignite Smoke Shop
02.2025 - Current
Sales Associate
Vape City
03.2024 - 02.2025
Sales Associate
Stripes
10.2023 - 03.2024
Legal Biller
Law Offices of Ernesto Gamez Jr
04.2023 - 09.2023
Medical Coding And Billing - Medical Coding And Billing
National Healthcare Association
10.2021 - 05.2022