Syafiq Zainal
West Des Moines,IA
Summary
Skilled Network Administrator with a proven track record at Guthrie County Hospital, excelling in network security oversight and fostering robust network infrastructures. Demonstrated expertise in Microsoft Azure and adept at leading teams through complex repairs and troubleshooting. Achieved significant improvements in network reliability and performance, showcasing a blend of technical prowess and leadership skills.
Overview
4
4
years of professional experience
Work History
Network Administrator
Guthrie County Hospital
04.2023 - Current
- Maintained network hardware and software and monitored network to support network availability to end users.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Created and maintained Servers for various Medical vendors.
- Maintained applications to keep software current with necessary software updates and upgrades.
- Culled technology knowledge to perform IT troubleshooting, restoration, and maintenance services to maintain organizational performance levels.
IT Help Desk Technician
Upper Iowa University
07.2020 - 12.2022
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Configured hardware, devices, and software to set up work stations for employees.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
Education
Bachelor of Science - Software Engineering
Upper Iowa University
Fayette, IA12-2022
Skills
- Hardware and software monitoring
- Network security oversight
- Network systems installation
- Network repairs and maintenance
- Active Directory knowledge
- Firewall Management
- Servers
- Repairs and troubleshooting
- Microsoft Suite proficient
- Microsoft Azure
Timeline
Network Administrator
Guthrie County Hospital
04.2023 - Current
IT Help Desk Technician
Upper Iowa University
07.2020 - 12.2022
Bachelor of Science - Software Engineering
Upper Iowa University
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