Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Syahlaviv Ardi Sastra

Henderson,NV

Summary

Dynamic and results-driven professional with extensive experience in fast-paced restaurant environments, excelling in service quality and customer satisfaction. Proven ability in conflict management and team leadership, effectively training new staff while enhancing guest engagement. Recognized for maintaining composure under pressure and ensuring timely service in high-volume settings.

Overview

17
17
years of professional experience

Work History

Restaurant Waiter/Cashier Team Lead

Sunnyside Up
01.2013 - 03.2020
  • Experience working in a fast-paced environment.
  • Maintaining customer satisfaction by assessing needs and delivering service in an accurate manner.
  • Collaborating with kitchen and other staff members to deliver prompt and timely service in a high volume setting.
  • Training new staff members.



Restaurant Waiter/Cashier Team Lead

The King & I
01.2003 - 01.2013
  • Answered customers' questions, recommended items, and recorded order information.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Processed orders and sent to kitchen employees for preparation.
  • Training new staff members.

Education

No Degree - Architecture

Savannah College of Art And Design
Savannah, GA

High School Diploma -

Florida Air Academy
Melbourne, FL
05-1996

Skills

  • Service quality
  • Customer service
  • Conflict management
  • Guest engagement
  • Problem-solving
  • Complaint resolution
  • Teamwork
  • Organizational skills
  • Time management
  • Delegating tasks

Languages

English
Native or Bilingual
Indonesian
Native or Bilingual

Timeline

Restaurant Waiter/Cashier Team Lead

Sunnyside Up
01.2013 - 03.2020

Restaurant Waiter/Cashier Team Lead

The King & I
01.2003 - 01.2013

No Degree - Architecture

Savannah College of Art And Design

High School Diploma -

Florida Air Academy

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