Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Syamphone Sayarath

Pickerington,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering excellent communication and good judgment.

Overview

13
13
years of professional experience
1
1
Certification

Work History

CxLoyalty Customer Care Specialist II

Chase
Columbus, OH
09.2021 - Current
  • Verify personal and business KYC information against data base to affirm customer's identity and detect potential fraud from caller.
  • Reviewed accounts and redemption request which appeared suspicious to uncover possible fraudulent activity.
  • Collaborated with team leads to discuss critical details about each fraudulent case.
  • Provide thorough, friendly, and effective customer service to customers while maintaining great customer experience and loyalty.
  • Engage in cross training to deliver personalized support for customer with multiple types of rewards accounts.
  • Directed customers to appropriate departments for additional support
  • Provided customers with detailed information on multiple types of reward accounts.
  • Assist customers with troubleshooting resolution with website related inquiries.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of all programs, tools and systems.
  • Quickly and accurately answered customer questions and concern: determine the cause of a problem, selecting and explaining the best solution to solve the problem.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Licensed Managing Nail Technician

Rejuvenate Nail Spa
Columbus, OH
11.2011 - 09.2021
  • Maintained master appointment calendar covering all customer visits, employee schedules and special events.
  • Managed cash flow, business transactions, and credit card sales.
  • Controlled inventory by tracking expenses, purchases and shelf stock.
  • Trained new employees on proper protocols and customer service standards.
  • Cleaned and sanitized equipment and workstation in compliance with health and safety regulations.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Adjusted job assignments and schedules to keep pace with business needs and customer demands.
  • Served customers in a friendly, efficient manner following outlined steps of service.

Machine Operator

Netflix Distribution Center
Columbus, OH
04.2009 - 07.2011
  • Maintained machines within work area, complying with company and OSHA safety rules and regulations.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for label machine operations.
  • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
  • Trained new employees in various procedures and gave feedback on daily work performance to increase productivity.

Education

Associate of Science - Surgical Technology

Owens Community College
Perrysburg, OH

Advanced Cosmetologist - Cosmetology

Ohio State School Of Cosmetology
Columbus, OH

Skills

  • Managing Operations and Efficiency
  • Strategic thinking and problem solving
  • Handling escalations
  • Over 10 years of customer service experience
  • Proficient in Microsoft Word, Excel, and PowerPoint
  • Organization and Time management
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Excellent Attention to Detail
  • Team-Oriented and Cooperative

Certification

  • Licensed Advanced Cosmetologist, 2002-current
  • Certified Surgical Technologist, 2009-current

Languages

Laotion
Native or Bilingual

Timeline

CxLoyalty Customer Care Specialist II

Chase
09.2021 - Current

Licensed Managing Nail Technician

Rejuvenate Nail Spa
11.2011 - 09.2021

Machine Operator

Netflix Distribution Center
04.2009 - 07.2011

Associate of Science - Surgical Technology

Owens Community College

Advanced Cosmetologist - Cosmetology

Ohio State School Of Cosmetology

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Syamphone Sayarath