SYBIL DOUGLAS
Customer Service Representative
Summary
Dedicated Customer Service professional committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Customer Service/Insurance Claims Specialist
The Hartford Insurance Group
10.2024 - Current
- Provide support and effortless experience to policyholders
- Guide policyholders through claims submission process to minimize errors and delays.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Install Coordinator
Scott's Heating & Air Conditioning
08.2022 - 07.2024
- Maintained detailed records of all installations, providing a valuable resource for future reference..
- Improved installation efficiency by streamlining processes and implementing best practices.
- Resolved any installation issues promptly, maintaining positive relationships with customers and vendors alike.
Information and Eligibility Specialist
Embrace Families
09.2018 - 12.2022
- Established databases to track, analyze, and automate eligibility processes.
- Processed and certified documents for accuracy and compliance with government regulations.
- Determined federal funding eligibility for Florida families in care.
Records Management Specialist
Embrace Families
06.2018 - 09.2018
- Maintained confidentiality of information contained in both physical and virtual records
- Developed and implemented process improvements that streamlined the archiving process, saving both time and space
- Archived cases, completed weekly/monthly reports, and secured files to ensure only selected personnel had access
Patient Care Coordinator
Jewitt Orthopedic
06.2017 - 07.2018
- Collaborated between teams to create seamless transitions between stages of treatment plans, enhancing care.
- Streamlined communication between patients and providers, ensuring timely responses to inquiries.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Clinic Assistant
Forest City Elementary
08.2016 - 06.2017
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Assisted with documenting clinic activities and updated medical records.
- Assisted medical professionals in administering treatments, ensuring a safe and comfortable environment for students.
Event Coordinator
PKD Foundation (Polycystic Kidney Disease)
10.2008 - 10.2015
- Managed event logistics and operations.
- Adapted quickly when faced with unexpected challenges, maintaining composure while finding effective solutions.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
Education
High School -
Lake Mary High School
Lake Mary, FL01.1991
General Studies - undefined
Valencia College
Orlando, FL01.2000
Skills
Data confidentiality
Efficiency
Client relations
Intake and assessment
Problem-solving
Teamwork and collaboration
Personal connections
Policy interpretation
Timeline
Customer Service/Insurance Claims Specialist
The Hartford Insurance Group
10.2024 - Current
Install Coordinator
Scott's Heating & Air Conditioning
08.2022 - 07.2024
Information and Eligibility Specialist
Embrace Families
09.2018 - 12.2022
Records Management Specialist
Embrace Families
06.2018 - 09.2018
Patient Care Coordinator
Jewitt Orthopedic
06.2017 - 07.2018
Clinic Assistant
Forest City Elementary
08.2016 - 06.2017
Event Coordinator
PKD Foundation (Polycystic Kidney Disease)
10.2008 - 10.2015
General Studies - undefined
Valencia College
High School -
Lake Mary High School
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