Sybil Miles
Tacoma,WA
Summary
Before becoming a supervisor at Westat, I worked as a Field Interviewer, meeting clients face-to face, and completing interviews in their homes, so I With a proven track record at Westat and the US Census Bureau, I excel in field operations and team leadership, significantly enhancing operational efficiency and employee performance. Expert in regulatory compliance and quality control, I adeptly manage large teams to exceed production goals and maintain high customer satisfaction.
Overview
16
16
years of professional experience
Work History
Field Supervisor
Westat
06.2012 - Current
- Supervise field interviewer performance for quality, costs and production.
- Oversee data quality, response rates and initiate appropriate action to resolve problems promptly.
- Maintain accurate records of field activities, ensuring proper documentation is available for internal reviews and audits.
- Conduct weekly telephone conferences with field interviewers.
- Assist with field interviewer recruitment and serve as
Assistant Manager for Field Operations
US Census Bureau
02.2009 - 09.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Directly supervised 12 Field Operations and Office Operations Supervisors and indirectly supervised 1200 field employees.
- Acted as the principal Technical Advisor for field operations.
- Monitored production and quality goals for multiple operations running at the same time.
- Responded to all inquiries and complaints from the local community.
Education
Associate of Arts - English
Tacoma Community College
Tacoma, WAHigh School Diploma -
Lakes High School
Tacoma, WASkills
- Field operations
- Schedule coordination
- Task delegation
- Operations planning
- Maintaining motivated customer-oriented employees
- Quality control
- Regulatory compliance
- Team leadership
- Customer relations
- Employee training
Timeline
Field Supervisor
Westat
06.2012 - Current
Assistant Manager for Field Operations
US Census Bureau
02.2009 - 09.2010
Associate of Arts - English
Tacoma Community College
High School Diploma -
Lakes High School
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