Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Sybile Champagne

Sybile Champagne

Warrensburg,NY

Summary

Adept at enhancing customer experiences and streamlining operations, I leveraged my problem-solving abilities and planogram design skills at Frito-Lay to boost sales and ensure optimal product availability and my organization and attention to detail helped keep a smooth running store at Family Dollar. My friendly demeanor and professional approach fostered positive customer interactions and team cohesion, contributing to significant operational improvements.

Overview

13
13
years of professional experience

Work History

Merchandiser

Frito-Lay
04.2017 - Current
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
  • Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.
  • Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
  • Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
  • Collaborated with store management to develop promotional plans and execute timely merchandise resets.
  • Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
  • Increased customer engagement by providing knowledgeable product recommendations.
  • Engaged with customers to gather feedback on product selection and store layout, incorporating insights into merchandising decisions.

Assistant Manager of Operations

Family Dollar
01.2015 - 01.2020
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Implemented safety protocols to maintain a secure work environment for employees.
  • Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
  • Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
  • Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Optimized inventory management by closely monitoring stock levels and placing timely orders.
  • Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
  • Reported issues to higher management with great detail.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.

Front Desk Receptionist

Countryside Veterinary Center
01.2012 - 11.2012
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.

Education

High School Diploma -

Hadley-Luzerne Central School
Lake Luzerne, NY
06.2006

Skills

  • Reliable and punctual
  • Friendly and outgoing
  • Pricing and shelf labeling
  • Maintaining stock levels
  • Active listener
  • Product inventory counts
  • Retail sales professional
  • Planogram design
  • Window displays
  • Markdown procedures
  • Plan-o-gram implementation
  • Brand presentations
  • Visual displays
  • Fixture placement
  • POS
  • In-store support
  • Multitasking
  • Display building
  • Overstock management
  • Team building
  • Problem-solving abilities
  • Reliability
  • Professionalism
  • Time management abilities
  • Adaptability
  • Seasonal displays
  • Display Maintenance
  • Manual Dexterity
  • Reception duties
  • Reception skills
  • Front Desk Reception
  • Reception functions
  • Reception area upkeep

Timeline

Merchandiser

Frito-Lay
04.2017 - Current

Assistant Manager of Operations

Family Dollar
01.2015 - 01.2020

Front Desk Receptionist

Countryside Veterinary Center
01.2012 - 11.2012

High School Diploma -

Hadley-Luzerne Central School

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Sybile Champagne