Sydalia Beale
Burtonsville
Summary
24 years experienced in transportation operations, guiding teams to ensure on-time performance and customer satisfaction. Skilled in handling logistical challenges, using software tools, and maintaining compliance with regulations. Bringing strong problem-solving abilities, effective communication skills, and a commitment to fostering a productive work environment.
Overview
17
17
years of professional experience
1991
1991
years of post-secondary education
1
1
Certification
Work History
TRANSPORTATION MANAGER
Tenica Global Solutions
Rockville
07.2021 - 07.2025
- Managed daily operations for a team of drivers.
- Guided drivers through daily routes, schedules, and performance expectation.
- Managed and approved time off requests and adjusted schedules to maintain coverage.
- Resolved service delays related to traffic conditions and vehicle malfunctions.
- Monitored real time bus tracking systems to ensure on time performance. Using Passio, Transloc, Ridesystems and Samsara software.
- Investigated and resolved ridership complaints to improve customer satisfaction.
- Analyzed customers requests and mapped efficient routes and service times.
- Collaborated with the customer monthly to discuss operational performance and improvements.
- Ensured accurate reporting through daily ridership data entry.
- Managed on site accident reporting and documentation promptly.
- Reviewed and approved drivers timesheets.
- Managed disciplinary actions to maintain a safe and productive work environment.
- Performed annual performance evaluations for drivers.
- Led my team with integrity and respect cultivating a healthy work environment.
- Ensured company compliance with FMCSA regulations, handling random testing with discretion.
- Worked closely with fleet management to keep buses operational during breakdowns, PM's and bus swaps.
- Conduct interviews for driver candidates.
- National Cancer Institute
TRANSPORTATION SUPERVISOR
Reston Limousine
Baltimore
12.2020 - 07.2021
- Managed daily drivers schedules to ensure full route coverage and on time service.
- Documented drivers work hours for payroll accuracy.
- Monitored drivers pre and post trip performance to ensure operational readiness.
- Managed real time route diversions.
- Led team safety briefings to reinforce policies and procedures.
- Completed and reviewed incident and accident reports in real time.
- Resolved questions and issues for both customers and drivers.
- Coordinated with fleet management on preventive maintenance, bus breakdowns and vehicle swaps.
- Maintained detailed daily operations reporting for the evening supervisors shift.
- Amazon
TRANSPORTATION SUPERVISOR
Broadway Services
Baltimore
08.2016 - 05.2020
- Distributed drivers assignments and managed daily schedules.
- Managed drivers hours for payroll.
- Monitored drivers routes in real time using Transloc Rider.
- Dispatched route diversions.
- Reported to accident scenes with sound judgment and effective resolution.
- Addressed and resolved customer complaints promptly.
- Drove to cover shortages or unexpected call outs.
- Johns Hopkins University
TRANSPORTATION MANAGER
Lycee Rochambeau School
Bethesda
05.2013 - 08.2016
- Oversee all aspects of the student transportation functions.
- Oversee and assist the dispatcher with maintaining and creating new bus routes.
- Develop schedules for field trips and after school activities for school personnel.
- Maintain department budget.
- Conduct interviews and hire potential drivers.
- Prepare and keep track of drivers hours.
- Oversee all type B inspections and keep bus fleet in federal and state compliance.
- Prepare and write reports on the daily operation.
- Handle and resolve conflict issues amongst employees, parents and students.
- Reply to all e-mails from parents and school staff.
- Prepare and conduct bus evacuation.
- Hold meetings with the drivers, to discuss any changes, job expectations and job training.
- Address all complaints and performance evaluations with each driver.
- The French School
DISPATCH SUPERVISOR
DURHAM SCHOOL SERVICES
Baltimore
07.2012 - 05.2013
- Lead dispatcher for 67 routes for Baltimore City Public School's.
- Dispatch buses for the physically challenged (ADA) passengers, as well as non-disabled students.
- Manage driver's hours.
- Book charters and field trips for existing, and new customers daily.
- Manage incoming calls from parents and school staff, addressing questions and concerns efficiently.
- Oversee driver related incidents ensuring proper documentation.
- Managed and mediate unionized driver concerns balancing their needs and company objective.
- Baltimore City Schools
DISPATCH SUPERVISOR
W&T TRAVEL SERVICES
Bethesda
09.2008 - 07.2012
- Conducted pre trip and post trip checks of drivers to maintain vehicle safety and performance.
- Monitored drivers in the field through ride along assessing safety and service quality.
- Conduct interviews with prospective drivers to evaluate qualifications and experience.
- Assist with performance appraisals and recommendations.
- Responsible for ensuring time sheet accuracy for all shuttle operators.
- Troubleshooting and solving any issues with drivers and passengers.
- Attend to all customers phone calls regarding complaints, bus times and the booking of special events.
- Coordinate and plan operational logistics for government conferences ensuring seamless execution.
- Monitor real time bus tracking system using Syncromatics.
- Data entry of daily fuel receipts and passenger counts for ridership.
- Schedule routes and assign back up drivers to cover absences and ensure uninterrupted service.
- NIH & FDA
Education
HIGH SCHOOL DIPLOMA -
Quince Orchard High School
Skills
- Meeting deadlines
- Prioritizing
- Problem-solving
- Communication skills
- Supportive software usage
- Independent judgment
- Multi-tasking
- Interpersonal skills
- Routine measurement
- OSHA and DOT regulations - CDL course training
- Customer Service training completed
- Unconscious Bias Training
- Excel
- Word
- Business communications
- Microsoft Teams
Certification
- First aid & CPR certifications
- Smith System Defensive Training
- ADA Training
- Sexual Harassment Training
References
- Samantha Ray, Tenica Global Solutions, Principal, 210-363-9363, samantha.ray@tenica-gs.com
- Dolores White, Tenica Global Solutions, Sr.HR Manager, 571-347-7084, dolores.white@tenica-gs.com
Awards
- Spotlight Award
- Employee of the Month
- All Star Award
Timeline
TRANSPORTATION MANAGER
Tenica Global Solutions
07.2021 - 07.2025
TRANSPORTATION SUPERVISOR
Reston Limousine
12.2020 - 07.2021
TRANSPORTATION SUPERVISOR
Broadway Services
08.2016 - 05.2020
TRANSPORTATION MANAGER
Lycee Rochambeau School
05.2013 - 08.2016
DISPATCH SUPERVISOR
DURHAM SCHOOL SERVICES
07.2012 - 05.2013
DISPATCH SUPERVISOR
W&T TRAVEL SERVICES
09.2008 - 07.2012
HIGH SCHOOL DIPLOMA -
Quince Orchard High School