Sydawnia Powell Fussell
San Antonio,TX
Summary
Healthcare professional well-versed in patient advocacy, bringing valuable experience in navigating medical systems and providing compassionate support. Expertise in strong patient communication and conflict resolution, consistently ensuring patient needs are met. Known for collaborative teamwork and adaptability in dynamic environments.
Overview
3
3
years of professional experience
Work History
Referral Coordinator/Medical Assistant
Baptist Health Systems
02.2024 - Current
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Responded to patient inquiries to offer timely updates regarding referral status.
Certified Medical Assistant
Urology San Antonio
09.2023 - 02.2024
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Assisted with office procedures, including vasectomies and cystoscopy.
- Obtained prior authorizations for medications and procedures.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Patient Care Advocate
Alliance Walgreens Specialty Pharmacy
10.2022 - 07.2023
- Ensure that patient registration is complete and accurate. This includes gathering demographics and current insurance information from the patients.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Managed high volume of incoming and outgoing calls for efficient problem-solving and timely support, ensuring positive client experiences.
Patient Care Specialist
White Wilson Medical Center
02.2022 - 10.2022
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Education
Associates of Science - Health Information Technology/Health Care Administration
Columbia Southern College
05.2023
Skills
- Time management
- Communication
- Organization
- Multitasking
- Problem solving
- Customer service
- Technical proficiency
- Attention to detail
- Medical terminology
- Multi-line phone proficiency
- HIPAA regulations
- Medical scheduling
- Patient education and counseling
Timeline
Referral Coordinator/Medical Assistant
Baptist Health Systems
02.2024 - Current
Certified Medical Assistant
Urology San Antonio
09.2023 - 02.2024
Patient Care Advocate
Alliance Walgreens Specialty Pharmacy
10.2022 - 07.2023
Patient Care Specialist
White Wilson Medical Center
02.2022 - 10.2022
Associates of Science - Health Information Technology/Health Care Administration
Columbia Southern College
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