Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sydea Gardner

Baltimore

Summary

Highly organized professional with experience in medical front office operations. Skilled in providing excellent customer service, data entry and patient intake. Adept at accurately entering patient information into the computer system, managing patient appointments and verifying insurance eligibility. Committed to maintaining HIPAA compliance and safeguarding sensitive information.

Overview

12
12
years of professional experience

Work History

ED Patient Access

GBMC
07.2024 - Current
  • Maintained up-to-date knowledge of health insurance plans and regulations related to medical billing practices.
  • Accurately entered patient demographics into the computer system in a timely manner.
  • Registered patients by obtaining necessary and accurate financial and demographic information.
  • Obtained signatures for financial responsibility and treatment procedures from patients or guardians.
  • Identified self-pay patients to refer to financial assistance programs.
  • Created new patient charts to include personal and insurance information and reason for visit.
  • Performed daily reconciliation of co-payments received from patients at time of service.
  • Created new accounts for incoming patients while ensuring all required documentation is properly completed.
  • Worked effectively in fast-paced environments.

HOSPITAL OPERATOR

Lifebridge Health Sinai Hospital
06.2021 - 07.2024
  • Efficiently answered incoming calls from patients, physicians and staff, providing accurate information in a timely manner
  • Utilized medical terminology to medical service systems to effectively announce emergency codes swiftly
  • Adhere to all company’s policies, confidential agreements as well as HIPPA policy while directing inbound and outbound calls
  • Resolved issues, escalating major conflicts and concerns to appropriate personnel
  • Assisted managers by training new personnel to improve onboarding process
  • Delivered detailed messages to on call physicians and personnel
  • Perform other office duties as assigned by manager
  • Input and updated hospital extensions and department information
  • Operated switchboard equipment to transfer external and internal phone calls throughout the hospital campus according to established protocols
  • Operated paging systems to notify recipients of incoming calls.

CUSTOMER SERVICE DESK ASSOCIATE

Home Depot
04.2021 - 06.2021
  • Greeted customers warmly upon arrival at the service desk
  • Researched relevant information regarding products, pricing, availability and special offers when needed
  • Stayed current on changes in store promotions, sales events and policies
  • Handled all customer complaints in a professional manner while following established protocols for resolution
  • Demonstrated strong problem-solving skills to quickly identify and resolve customer issues
  • Accurately entered data into computer system to update customer records.
  • Trained new associates in company policies and procedures, ensuring consistent quality of customer care.

PATIENT RELATIONS SPECIALIST

Chesapeake Urology
05.2018 - 04.2021
  • Acted as first point of contact and set appointments for prospective clients.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
  • Collaborated with healthcare providers to ensure optimal patient care and communication.
  • Implemented measures to minimize patient complaints, improving overall satisfaction scores.
  • Streamlined patient registration process for increased efficiency and reduced wait times.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Enhanced patient experience by efficiently scheduling appointments and managing daily calendars for multiple medical professionals.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled assignments independently with good judgement and critical thinking skills.

ICQA Warehouse Associate

Amazon
11.2017 - 04.2018
  • Respond to incoming phones calls for all sites throughout Maryland and Tennessee promptly and in an exceptional quality manner
  • Appropriately schedule patient appointments based on physician guidelines
  • Clearly and concisely document every patient request and pertinent information via EMR so that practice can successfully respond to patient needs
  • Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals
  • Coordinates work efforts with other team players to achieve an efficient work flow and time adherence within the office
  • Performed administrative tasks such as filing paperwork, creating reports, updating databases
  • Registered patients by obtaining necessary and accurate financial and demographic information
  • Explained policies, procedures, and services to patients using medical and administrative knowledge.

Student Intern: Johns Hopkins School of Nursing

Urban Alliance: John Hopkins School of Nursing
04.2013 - 09.2014
  • Perform other office duties as assigned by manager
  • Helped with scheduling, travel arrangements, and other administrative tasks
  • Answered incoming calls; directed them to appropriate personnel or took detailed messages when necessary
  • Greeted visitors at front desk; provided assistance as needed while maintaining a professional atmosphere
  • Created spreadsheets and documents using Microsoft Office Suite applications such as Word, Excel, PowerPoint and Outlook
  • Developed effective administrative processes for efficient workflow in the office
  • Assigned as an intern by Urban Alliance to work at the Johns Hopkins School of Nursing in the Financial Aid Department
  • Greeted visitors and answered their inquiries or directed them to the appropriate person or department
  • Input and updated student aid information in Microsoft Excel
  • Copied and filed away paper financial aid applications
  • Answered inquiries over the phone and took messages
  • Assisted in the Registrar’s office by filing student class schedules and transferring incoming calls
  • Received faxed information from both Financial Aid and the Registrar’s office and filed the information away into the designated department folders in the filing system
  • Operated office equipment such as printers and copy machines.

Education

High School Diploma -

Baltimore Talent Development
06-2014

Associate of Applied Science - Medical Diagnostic Sonography

Howard Community College
Columbia, MD
07-2027

Skills

  • EMR Systems
  • Google Docs
  • Medical Office Experience
  • Medical Scheduling
  • Microsoft Outlook
  • Medical Records
  • Insurance Verification
  • Triage
  • Medical Terminology
  • HIPAA
  • Epic
  • Customer service
  • Hospital Experience
  • Clerical Experience
  • Excellent organizational skills
  • Strong customer relations skills
  • Microsoft Word
  • Telephone answering, 12-line system
  • Microsoft PowerPoint
  • Microsoft Excel
  • Switchboard Operation

Timeline

ED Patient Access

GBMC
07.2024 - Current

HOSPITAL OPERATOR

Lifebridge Health Sinai Hospital
06.2021 - 07.2024

CUSTOMER SERVICE DESK ASSOCIATE

Home Depot
04.2021 - 06.2021

PATIENT RELATIONS SPECIALIST

Chesapeake Urology
05.2018 - 04.2021

ICQA Warehouse Associate

Amazon
11.2017 - 04.2018

Student Intern: Johns Hopkins School of Nursing

Urban Alliance: John Hopkins School of Nursing
04.2013 - 09.2014

High School Diploma -

Baltimore Talent Development

Associate of Applied Science - Medical Diagnostic Sonography

Howard Community College

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