Sydnee Flores
Blackfoot,ID
Summary
Accomplished Admissions Coordinator with a proven track record at Blackfoot Medical Center, enhancing customer satisfaction and streamlining the admissions process. Expert in client relations and medical admissions, I've significantly improved service delivery by leveraging strong organizational skills and computer literacy. My background also includes impactful sales achievements and fostering cross-cultural understanding, driving substantial revenue growth and team efficiency.
Overview
6
6
years of professional experience
Work History
Admissions Coordinator
Blackfoot Medical Center
Blackfoot, ID
11.2022 - Current
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Streamlined patient admissions process by implementing effective communication strategies and efficient data entry techniques.
- Managed high call volumes to schedule appointments, verify insurance coverage, and address patient inquiries professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Documented calls and appointments using Cerner.
- Called customers to coordinate schedules and set appointments.
- Assisted in training new staff on company-specific scheduling software and procedures, enhancing team capabilities.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
Lead Optician
Bluebird Eyecare
Blackfoot, ID
01.2020 - 11.2022
- Increased sales of premium lenses by educating customers on the benefits and features of advanced lens technology.
- Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
- Utilized advanced diagnostic equipment for precise measurements of patients'' eyes, ensuring proper lens fitting and optimal vision correction.
- Troubleshot complex vision issues, collaborating with ophthalmologists to ensure appropriate treatment plans were implemented.
- Streamlined the process for eyewear selection, ensuring a smooth and efficient experience for clients.
- Built long-lasting relationships with clients through attentive follow-up care and ongoing communication regarding their eyewear needs.
- Implemented marketing initiatives to promote new products and services, contributing to increased revenue.
- Trained new staff members on best practices for dispensing eyewear, promoting consistency in quality across the team.
- Played a key role in increasing overall patient retention rates by consistently providing high-quality care and personalized eyewear solutions.
Assistant Manager
Adam And Eve
Idaho Falls, ID
04.2018 - 01.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
High School Diploma -
Blackfoot High School
Blackfoot, IDSkills
- Strong Organization
- Data Verification
- Client Relations
- Medical admissions processes
- Cross-cultural understanding
- Sales experience
- Computer Literacy
- Planning and coordination
- Application processing
Community Event Coordinator
I have established the "Stop the Silence Charity ball." organizing this event has given me a special connection to our community , I believe these connections will be beneficial for this position, since it is my understanding part of my responsibilities are establishing patient - company relationships. Developing the ball has allowed me to hone my; marketing, sales, managerial and organizational skills.
Languages
Spanish
Limited Working
Timeline
Admissions Coordinator
Blackfoot Medical Center
11.2022 - Current
Lead Optician
Bluebird Eyecare
01.2020 - 11.2022
Assistant Manager
Adam And Eve
04.2018 - 01.2020
High School Diploma -
Blackfoot High School