Sydnee Frost
Austin,TX
Summary
Driven Phlebotomist with a track record of enhancing patient care and specimen handling accuracy at Clinical Pathology Laboratories, Inc. Excelled in venipuncture and patient communication, significantly improving the patient experience. Demonstrated leadership as Manager on Duty at Juiceland, ensuring high customer satisfaction and team performance. Skilled in HIPAA compliance and data entry, contributing to efficient and secure operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Phlebotomist
Clinical Pathology Laboratories, Inc.
12.2023 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Manager on Duty
Juiceland
04.2024 - 12.2024
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
Sales Associate
Palm Beach Tan
01.2023 - 03.2024
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Skills
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- HIPAA Compliance
- Data Entry
Certification
- PT - Phlebotomy Technician
Timeline
Manager on Duty
Juiceland
04.2024 - 12.2024
Phlebotomist
Clinical Pathology Laboratories, Inc.
12.2023 - Current
Sales Associate
Palm Beach Tan
01.2023 - 03.2024
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